Overview:

Garland Heating and Air Conditioning is a family owned business with nearly 73 years of experience with a focus on keeping our customers our top priority. We provide a healthy mix of commercial and residential HVAC services and looking for an enthusiastic, highly motivated Sales Associate/Manager for expanding our footprint in both Commercial and Residential sales.

Company Vehicle, Ipad, Cell phone, and gas card.
Preferred 8+ years of HVAC experience
Have a clean driving record
Be able to pass a drug test and back ground check.

We offer full health, vision and dental benefits along with a paid vacation (waiting period may apply)

Key Responsibilities

1. Back-Office Administration

Oversee administrative processes including scheduling, dispatching, invoicing, payroll reporting, and customer service functions.
Implement and manage CRM tool (HouseCallPro) to streamline operations and managing pricing engine.
Monitor and control budgets, expenses, and financial reporting to ensure profitability.
Ensure compliance with company policies, safety standards, and relevant industry regulations.
Manage inventory, procurement, and vendor relationships to optimize cost efficiency.

2. Technician Management

Lead, coach, and develop a team of HVAC service technicians to achieve operational excellence.
Oversee recruitment, onboarding, training, and performance evaluations.
Ensure proper technician scheduling to balance workload, reduce overtime, and meet customer expectations.
Enforce adherence to quality standards, safety procedures, and code compliance on all service jobs.

3. Service Delivery

Ensure timely, high-quality delivery of HVAC service work to residential and commercial customers.
Oversee customer interactions to guarantee satisfaction and resolve service issues promptly.
Continuously evaluate and improve service processes, reducing callbacks and increasing first-time fix rates.
Track and report key performance indicators (KPIs) such as response times, completion rates, and warranty claims.

4. Sales Management

Drive service and maintenance contract sales and upsell opportunities through proactive customer engagement.
Collaborate with sales teams to identify new business and expansion opportunities within existing accounts.
Set sales targets for service agreements and monitor progress to achieve revenue goals.
Provide leadership in estimating, quoting, and closing service work with profitability in mind.

Qualifications

Bachelor’s degree in Business, Engineering, or related field (preferred).
Minimum 5-10 years of experience in HVAC service management or related industry.
Proven track record managing teams of technicians and office staff.
Strong financial acumen, including P&L management and budget oversight.
Excellent leadership, communication, and organizational skills.
Proficiency in service management software, CRM, and Microsoft Office Suite.

Key Competencies

Strategic thinker with ability to execute operational plans.
Customer-focused with a passion for service excellence.
Data-driven decision maker who can analyze performance metrics and implement improvements.
Strong problem-solving and conflict-resolution abilities.
Ability to foster a collaborative, high-performance culture.

Compensation & Benefits

Competitive base salary + performance-based bonus.
Health, dental, and vision insurance, 401K eligible
Paid time off and holidays.
Vehicle with gas card
Professional development opportunities.

Schedule:

Monday to Friday (Must be able to be flexible to meet client needs on weekends or late hours). Required on weekends during Summer months

Job Type: Full-time

Pay: $90,000.00 - $120,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Fuel card
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Garland Heating and Air

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