Overview:
Garland Heating and Air Conditioning is a family owned business with nearly 73 years of experience with a focus on keeping our customers our top priority. We provide a healthy mix of commercial and residential HVAC services and looking for an enthusiastic, highly motivated Sales Associate/Manager for expanding our footprint in both Commercial and Residential sales.
- Company Vehicle, Ipad, Cell phone, and gas card.
- Preferred 8+ years of HVAC experience
- Have a clean driving record
- Be able to pass a drug test and back ground check.
We offer full health, vision and dental benefits along with a paid vacation (waiting period may apply)
Key Responsibilities
1. Back-Office Administration
- Oversee administrative processes including scheduling, dispatching, invoicing, payroll reporting, and customer service functions.
- Implement and manage CRM tool (HouseCallPro) to streamline operations and managing pricing engine.
- Monitor and control budgets, expenses, and financial reporting to ensure profitability.
- Ensure compliance with company policies, safety standards, and relevant industry regulations.
- Manage inventory, procurement, and vendor relationships to optimize cost efficiency.
2. Technician Management
- Lead, coach, and develop a team of HVAC service technicians to achieve operational excellence.
- Oversee recruitment, onboarding, training, and performance evaluations.
- Ensure proper technician scheduling to balance workload, reduce overtime, and meet customer expectations.
- Enforce adherence to quality standards, safety procedures, and code compliance on all service jobs.
3. Service Delivery
- Ensure timely, high-quality delivery of HVAC service work to residential and commercial customers.
- Oversee customer interactions to guarantee satisfaction and resolve service issues promptly.
- Continuously evaluate and improve service processes, reducing callbacks and increasing first-time fix rates.
- Track and report key performance indicators (KPIs) such as response times, completion rates, and warranty claims.
4. Sales Management
- Drive service and maintenance contract sales and upsell opportunities through proactive customer engagement.
- Collaborate with sales teams to identify new business and expansion opportunities within existing accounts.
- Set sales targets for service agreements and monitor progress to achieve revenue goals.
- Provide leadership in estimating, quoting, and closing service work with profitability in mind.
Qualifications
- Bachelor’s degree in Business, Engineering, or related field (preferred).
- Minimum 5-10 years of experience in HVAC service management or related industry.
- Proven track record managing teams of technicians and office staff.
- Strong financial acumen, including P&L management and budget oversight.
- Excellent leadership, communication, and organizational skills.
- Proficiency in service management software, CRM, and Microsoft Office Suite.
Key Competencies
- Strategic thinker with ability to execute operational plans.
- Customer-focused with a passion for service excellence.
- Data-driven decision maker who can analyze performance metrics and implement improvements.
- Strong problem-solving and conflict-resolution abilities.
- Ability to foster a collaborative, high-performance culture.
Compensation & Benefits
- Competitive base salary + performance-based bonus.
- Health, dental, and vision insurance, 401K eligible
- Paid time off and holidays.
- Vehicle with gas card
- Professional development opportunities.
Schedule:
- Monday to Friday (Must be able to be flexible to meet client needs on weekends or late hours). Required on weekends during Summer months
Job Type: Full-time
Pay: $90,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Fuel card
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
