SERVICE ADVISOR

Graham Automotive Group – Sioux Falls, SD

Graham Automotive Group is looking for a motivated Service Advisor to join our growing team. We are looking for someone who takes ownership of the customer experience from check-in to vehicle delivery and understands that communication, accountability, and customer satisfaction are the foundation of a successful service department.

This position works with our Volkswagen, Audi, and Volvo brands and offers an opportunity to grow with one of Sioux Falls' most established automotive groups.

What You'll Do

Greet customers promptly and professionally
Listen to customer concerns and accurately document vehicle symptoms
Prepare repair orders and estimates
Communicate technician findings and repair recommendations
Review inspections, photos, and videos with customers
Provide regular updates throughout the repair process
Follow up daily on vehicles delayed by parts, diagnosis, or repair completion
Coordinate with technicians, dispatch, and parts departments
Manage customer expectations and promised completion times
Explain completed repairs and charges at vehicle delivery
Close repair orders accurately and promptly
Maintain high customer satisfaction and retention

What We're Looking For

Strong communication and customer service skills
Ability to multitask in a fast-paced environment
Professional attitude and appearance
Strong attention to detail
Team-oriented mindset
Valid driver's license with a good driving record
Automotive service advisor experience preferred
Volkswagen, Audi, Volvo, or import experience is a plus

What Success Looks Like

Customers are informed throughout the repair process
Daily communication is provided when repairs are delayed
Repair orders are documented accurately and closed promptly
Inspection results and recommendations are reviewed with every customer
Strong CSI performance and positive customer feedback

What We Offer

Competitive compensation based on experience and performance
$50,000 - $95,000+ earning potential
Medical, Dental, Vision, Life Insurance, and Aflac
401(k)
Paid Time Off
Employee Discounts
Factory Training Opportunities
Career Growth Opportunities
Supportive team environment

For over 50 years, Graham Automotive has built a reputation for providing exceptional customer service and creating long-term relationships with our employees and customers. If you are organized, customer-focused, and ready to build a career with a growing organization, we'd like to talk with you.

Apply today and become part of the Graham Automotive team.

Pay: $50,000.00 - $100,000.00 per year

Work Location: In person

Graham Automotive

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