Automotive Service Advisor

Customer Experience | High-Earning Potential | Career Growth Opportunity

Krause Auto Group

Be the Connection Between Customers and Exceptional Service

Krause Auto Group is seeking a motivated, customer-focused, and organized Service Advisor to join our growing service team. If you thrive in a fast-paced environment, enjoy helping customers, and want to build a long-term career with a respected automotive organization, this is an excellent opportunity to grow your career.

For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and promoting from within. We believe our employees are more than just a number—we support individual development, encourage advancement opportunities, and celebrate success stories across every department.

With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.

Why You’ll Love It Here

Free health insurance option available
401(k) with company match
HSA company contributions
Dental & vision insurance available
Paid vacation, PTO, and holidays
Career advancement opportunities—we promote from within
Employee discounts on vehicles, parts & service
Family-owned and operated culture
Long-term career stability
Supportive and team-oriented environment

What You’ll Do

As a Service Advisor, you’ll play a key role in delivering an exceptional customer experience while helping ensure efficient service department operations.

Customer Experience Responsibilities

Greet customers promptly and professionally in the service drive
Build strong customer relationships and create a positive service experience
Serve as the main point of contact throughout the repair process
Provide concierge-level support for customer questions and concerns
Communicate vehicle repair recommendations, timelines, and updates clearly and professionally
Maintain Customer Satisfaction and Customer Success Index scores at or above company standards

Service Department Operations

Oversee service orders and help manage workflow within the service drive
Distribute repair orders efficiently between technicians
Assist customers with vehicle maintenance recommendations, warranties, and repair information
Help ensure technician productivity and daily labor sales goals are achieved
Assist with diagnosing vehicle concerns and coordinating parts or tools when needed
Support warranty administration and service department processes

Leadership & Team Collaboration

Reinforce dealership policies and maintain compliance with company standards
Foster strong relationships with technicians, management, and manufacturer representatives
Support a positive, team-oriented culture within the service department
Participate in training and ongoing process improvement initiatives

What You Bring

Strong communication and customer service skills
Organized, professional, and detail-oriented mindset
Ability to multitask and perform well in a fast-paced environment
Leadership ability and experience working with teams
Positive attitude and self-motivated work ethic
Proven ability to deliver strong customer satisfaction results
Professional appearance and polished communication style
Ability to work independently while collaborating with others effectively

Requirements:

Valid driver’s license with a clean driving record
Previous automotive service advisor or dealership experience preferred

Why Krause Auto Group?

Over 30 years of automotive success
Family-owned and operated organization
Promote-from-within culture with real advancement opportunities
Leadership team committed to employee growth and development
Opportunity to work with some of the most respected automotive brands in the industry

Perfect For Candidates With Backgrounds In:

Automotive service advising
Automotive repair or technician experience
Customer service and sales
Service drive management
Hospitality and client relationship roles
High-volume dealership environments

Our Commitment to You

Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.

Greenacres Nissan

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