Service BDR (Business Development Representative)

Windward Auto Group LLC — Dodge, Chrysler, Jeep, Ram & Hyundai

About the Role

As a Service BDR, you'll be the friendly voice connecting our customers to the service department. You'll build rapport, serve as a reliable point of contact, and keep appointments running smoothly from first call to follow-up.

What You'll Do

Call customers regarding any type of vehicle service need
Answer incoming calls directed to the Service department
Schedule and confirm service appointments
Clarify promotions and answer customer questions
Track and update the status of customer appointments
Follow up on inquiries and route calls to the right team member
Deliver friendly, high-quality customer service
Take on additional tasks as assigned

What We're Looking For

Proven customer support or client service experience
Strong active listening skills and a positive, solutions-focused approach
Excellent verbal and written communication skills
Ability to multitask, prioritize, and manage time effectively

What We Expect From Every Team Member

Uphold and promote our brand standards and commitment to customer excellence
Maintain strict confidentiality of dealership and customer information
Represent Windward Auto Group professionally in every interaction
Follow directives from the General Manager
Stay informed on dealership operations and updates
Keep your workspace clean and professional
Prioritize safety for yourself and those around you
Dress professionally per department guidelines
Follow all policies outlined in the employee handbook

Pay: From $18.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Vision insurance

Work Location: In person

Jerry V Honolulu Hyundai

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