Service BDR (Business Development Representative)
Windward Auto Group LLC — Dodge, Chrysler, Jeep, Ram & Hyundai
About the Role
As a Service BDR, you'll be the friendly voice connecting our customers to the service department. You'll build rapport, serve as a reliable point of contact, and keep appointments running smoothly from first call to follow-up.
What You'll Do
- Call customers regarding any type of vehicle service need
- Answer incoming calls directed to the Service department
- Schedule and confirm service appointments
- Clarify promotions and answer customer questions
- Track and update the status of customer appointments
- Follow up on inquiries and route calls to the right team member
- Deliver friendly, high-quality customer service
- Take on additional tasks as assigned
What We're Looking For
- Proven customer support or client service experience
- Strong active listening skills and a positive, solutions-focused approach
- Excellent verbal and written communication skills
- Ability to multitask, prioritize, and manage time effectively
What We Expect From Every Team Member
- Uphold and promote our brand standards and commitment to customer excellence
- Maintain strict confidentiality of dealership and customer information
- Represent Windward Auto Group professionally in every interaction
- Follow directives from the General Manager
- Stay informed on dealership operations and updates
- Keep your workspace clean and professional
- Prioritize safety for yourself and those around you
- Dress professionally per department guidelines
- Follow all policies outlined in the employee handbook
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
