About Automotive Dynamics

Automotive Dynamics is an independent automotive repair shop serving Sun City and the surrounding West Valley. We take care of long-time customers and keep them on the road with honest, high-quality repairs across domestic, Asian, and European vehicles. We work out of a fully enclosed-bay shop — climate-controlled, well-lit, and a real advantage when summer temperatures hit triple digits. The shop is well-equipped, the team is strong, and our customers come back because we do the job right the first time.

About the Role

We're hiring a General Manager to run the business and grow it. This is not a seat-warmer job. You'll own the full operation — estimating, scheduling, people, parts, P&L — and you'll own the growth side: new customer acquisition, the marketing and advertising budget, referral partnerships, and the customer experience that drives repeat business and 5-star reviews. You'll work directly with the owner to decide where our money goes — which ad channels we run, how much we spend, and what we kill when it isn't working. We're looking for someone who thinks like an operator AND like a builder.

Growth & Business Development Responsibilities:

Own the marketing and advertising budget — decide where it goes and justify the return (Google Ads, local SEO, direct mail, print, social, radio, community sponsorships, fleet outreach, dealer overflow referrals)

Work with the team and outside vendors to allocate spend monthly and shift it based on what's producing paying customers

Measure channel ROI — cost per lead, cost per booked appointment, cost per acquired customer — and report it monthly

Build referral partnerships with fleet accounts, dealerships, insurance adjusters, and neighboring businesses in Sun City and the West Valley

Drive customer retention — follow-up programs, service reminders, review generation, loyalty incentives

Set and hit monthly revenue, car-count, and average-repair-order targets with the owner

Identify and launch new service offerings or customer segments that fit the shop's capabilities

Operational Responsibilities:

Run the daily operation of the shop — scheduling, work-in-progress flow, bay assignments, and quality control

Greet customers, write up service tickets, and produce clear, accurate written estimates

Communicate with customers throughout the repair: status updates, additional work approvals, and final review

Supervise, coach, and develop technicians and service writers; conduct performance feedback, hire, and let go when needed

Manage parts ordering, vendor relationships, and shop inventory; control parts margin and returns

Track full shop financials with the owner: revenue, gross profit, parts margin, labor margin, marketing spend, net

Maintain the shop's reputation through accurate diagnoses, fair pricing, and standing behind the work

Ensure compliance with Arizona vehicle inspection and emissions requirements where applicable

Keep the shop safe, clean, organized, and OSHA-compliant; manage hazardous waste handling and disposal

Handle customer escalations, warranty claims, and dispute resolution

Required Qualifications:

5+ years managing or leading an automotive repair shop, service department, or similar small-business operation

Demonstrated track record of growing a business — revenue up, car count up, new customers added, a market share story you can point to

Experience managing a marketing or advertising budget (not just running ads someone else approved) — you've decided what to spend, where, and why

Comfortable reading and running off a full P&L: revenue, cost of goods, labor, marketing, overhead, net

Strong working knowledge of automotive systems across domestic, Asian, and European vehicles

Experience using shop management software (Mitchell 1, ALLDATA, Tekmetric, Shop-Ware, ShopKey, or similar)

Valid driver's license and acceptable driving record

Must be legally authorized to work in the United States

Preferred Qualifications:

Experience in an independent (non-dealer, non-chain) shop environment

ASE certifications (A-series, L1, and/or Service Consultant C1 a plus)

Hands-on experience with Google Ads, local SEO, review-generation tools, or a CRM like Shopmonkey/Tekmetric that drives follow-up marketing

Experience building fleet accounts or dealer-overflow relationships

Hiring and training experience with both A-level techs and apprentices

Familiarity with Arizona emissions program and inspection station operations

Bilingual English/Spanish (business-related, not required)

Schedule:

Full-time, Monday – Friday

Typical hours: 7:00 AM – 5:30 PM

Occasional Saturdays during busy season (rotating, paid)

Closed Sundays

Compensation:

$120,000 per year

Pay reviewed annually based on shop performance and individual contribution

Benefits:

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

401(k) retirement plan

Ongoing training and certification support

Work Location: 9902 W. Santa Fe Dr., Sun City, AZ 85351 — 100% on-site at the shop (fully enclosed bays, climate-controlled).

How to Apply: Apply directly through this Indeed posting with your resume and a short note that answers one question: tell us about a business or service department you grew, and what you did to grow it. We read every application.

Prefer to introduce yourself in person? Walk-ins welcome at the shop Monday through Wednesday, 9:00 AM – 2:00 PM. Bring a resume and ask for the owner.

Equal Opportunity: Automotive Dynamics is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected status.

Pay: $120,000.00 per year

Benefits:

Paid time off

Application Question(s):

Have you personally managed a marketing or advertising budget (not just executed campaigns someone else approved)? Describe which channels, roughly how much per month, and how you measured whether it worked.
Tell us about a business or service department you helped grow. What was the result (revenue, car count, new customers, reviews), what did you do to drive it, and over what time period?
Which shop management systems have you used? Examples: Mitchell 1, ALLDATA Manage, Tekmetric, Shop-Ware, ShopKey, R.O. Writer, Protractor, Shopmonkey, or other.

Experience:

automotive shop or service department management: 5 years (Preferred)

License/Certification:

driver's license (Preferred)

Ability to Commute:

Sun City, AZ 85351 (Preferred)

Work Location: In person

Marrs Construction

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General Manager - Automotive Repair Shop