About Automotive Dynamics
Automotive Dynamics is an independent automotive repair shop serving Sun City and the surrounding West Valley. We take care of long-time customers and keep them on the road with honest, high-quality repairs across domestic, Asian, and European vehicles. We work out of a fully enclosed-bay shop — climate-controlled, well-lit, and a real advantage when summer temperatures hit triple digits. The shop is well-equipped, the team is strong, and our customers come back because we do the job right the first time.
About the Role
We're hiring a General Manager to run the business and grow it. This is not a seat-warmer job. You'll own the full operation — estimating, scheduling, people, parts, P&L — and you'll own the growth side: new customer acquisition, the marketing and advertising budget, referral partnerships, and the customer experience that drives repeat business and 5-star reviews. You'll work directly with the owner to decide where our money goes — which ad channels we run, how much we spend, and what we kill when it isn't working. We're looking for someone who thinks like an operator AND like a builder.
Growth & Business Development Responsibilities:
- Own the marketing and advertising budget — decide where it goes and justify the return (Google Ads, local SEO, direct mail, print, social, radio, community sponsorships, fleet outreach, dealer overflow referrals)
- Work with the team and outside vendors to allocate spend monthly and shift it based on what's producing paying customers
- Measure channel ROI — cost per lead, cost per booked appointment, cost per acquired customer — and report it monthly
- Build referral partnerships with fleet accounts, dealerships, insurance adjusters, and neighboring businesses in Sun City and the West Valley
- Drive customer retention — follow-up programs, service reminders, review generation, loyalty incentives
- Set and hit monthly revenue, car-count, and average-repair-order targets with the owner
- Identify and launch new service offerings or customer segments that fit the shop's capabilities
Operational Responsibilities:
- Run the daily operation of the shop — scheduling, work-in-progress flow, bay assignments, and quality control
- Greet customers, write up service tickets, and produce clear, accurate written estimates
- Communicate with customers throughout the repair: status updates, additional work approvals, and final review
- Supervise, coach, and develop technicians and service writers; conduct performance feedback, hire, and let go when needed
- Manage parts ordering, vendor relationships, and shop inventory; control parts margin and returns
- Track full shop financials with the owner: revenue, gross profit, parts margin, labor margin, marketing spend, net
- Maintain the shop's reputation through accurate diagnoses, fair pricing, and standing behind the work
- Ensure compliance with Arizona vehicle inspection and emissions requirements where applicable
- Keep the shop safe, clean, organized, and OSHA-compliant; manage hazardous waste handling and disposal
- Handle customer escalations, warranty claims, and dispute resolution
Required Qualifications:
- 5+ years managing or leading an automotive repair shop, service department, or similar small-business operation
- Demonstrated track record of growing a business — revenue up, car count up, new customers added, a market share story you can point to
- Experience managing a marketing or advertising budget (not just running ads someone else approved) — you've decided what to spend, where, and why
- Comfortable reading and running off a full P&L: revenue, cost of goods, labor, marketing, overhead, net
- Strong working knowledge of automotive systems across domestic, Asian, and European vehicles
- Experience using shop management software (Mitchell 1, ALLDATA, Tekmetric, Shop-Ware, ShopKey, or similar)
- Valid driver's license and acceptable driving record
- Must be legally authorized to work in the United States
Preferred Qualifications:
- Experience in an independent (non-dealer, non-chain) shop environment
- ASE certifications (A-series, L1, and/or Service Consultant C1 a plus)
- Hands-on experience with Google Ads, local SEO, review-generation tools, or a CRM like Shopmonkey/Tekmetric that drives follow-up marketing
- Experience building fleet accounts or dealer-overflow relationships
- Hiring and training experience with both A-level techs and apprentices
- Familiarity with Arizona emissions program and inspection station operations
- Bilingual English/Spanish (business-related, not required)
Schedule:
- Full-time, Monday – Friday
- Typical hours: 7:00 AM – 5:30 PM
- Occasional Saturdays during busy season (rotating, paid)
Compensation:
- Pay reviewed annually based on shop performance and individual contribution
Benefits:
- Ongoing training and certification support
Work Location: 9902 W. Santa Fe Dr., Sun City, AZ 85351 — 100% on-site at the shop (fully enclosed bays, climate-controlled).
How to Apply: Apply directly through this Indeed posting with your resume and a short note that answers one question: tell us about a business or service department you grew, and what you did to grow it. We read every application.
Prefer to introduce yourself in person? Walk-ins welcome at the shop Monday through Wednesday, 9:00 AM – 2:00 PM. Bring a resume and ask for the owner.
Equal Opportunity: Automotive Dynamics is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected status.
Pay: $120,000.00 per year
Benefits:
Application Question(s):
- Have you personally managed a marketing or advertising budget (not just executed campaigns someone else approved)? Describe which channels, roughly how much per month, and how you measured whether it worked.
- Tell us about a business or service department you helped grow. What was the result (revenue, car count, new customers, reviews), what did you do to drive it, and over what time period?
- Which shop management systems have you used? Examples: Mitchell 1, ALLDATA Manage, Tekmetric, Shop-Ware, ShopKey, R.O. Writer, Protractor, Shopmonkey, or other.
Experience:
- automotive shop or service department management: 5 years (Preferred)
License/Certification:
- driver's license (Preferred)
Ability to Commute:
- Sun City, AZ 85351 (Preferred)
Work Location: In person
