NOW HIRING: Service Manager

Maserati of Santa Monica | Santa Monica, CA
Full-Time | $150,000–$220,000+ Per Year

Lead One of Southern California's Premier Luxury Service Operations

Maserati of Santa Monica is seeking an experienced Automotive Service Manager to lead our high-performing service department. This is an exceptional opportunity for a proven fixed operations leader who thrives in a luxury automotive environment and understands how to drive profitability, customer satisfaction, technician performance, and long-term growth.

As the Service Manager, you will be responsible for overseeing all aspects of the service department while maintaining the premium customer experience expected from the Maserati brand. We are looking for a hands-on leader who can develop teams, improve operational performance, and create a culture of accountability and excellence.

Key Responsibilities

Oversee the daily operations of the service department, including service advisors, technicians, warranty administration, and coordination with the parts department
Drive revenue growth, profitability, customer retention, and departmental performance
Monitor and improve key fixed operations metrics, including effective labor rate, technician productivity, proficiency, labor gross profit, and hours per repair order
Recruit, train, mentor, and develop service advisors and technicians
Maintain and exceed customer satisfaction (CSI) and manufacturer performance standards
Ensure compliance with manufacturer policies, warranty guidelines, and dealership procedures
Resolve customer concerns professionally while delivering an exceptional ownership experience
Foster a culture focused on teamwork, accountability, performance, and continuous improvement
Collaborate closely with dealership leadership to achieve fixed operations goals

Qualifications

5+ years of Automotive Service Management experience required
Luxury or high-line dealership experience strongly preferred
Strong understanding of fixed operations, service department financials, and performance metrics
Proven ability to lead, coach, and develop high-performing teams
Track record of increasing service department profitability and customer satisfaction
Exceptional communication, organizational, and leadership skills
Stable employment history with demonstrated success and career progression
Valid driver's license with a clean driving record

Compensation & Benefits

$150,000–$220,000+ Annual Income Potential

Competitive compensation plan with performance incentives
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Paid Holidays
Employee Vehicle Purchase Program
Employee Discounts
Professional Development Opportunities
Career Advancement Potential
Full-Time Leadership Position

Why Maserati of Santa Monica?

Maserati of Santa Monica represents one of the world's most prestigious luxury automotive brands and serves a discerning clientele throughout Southern California. This is an opportunity to lead a well-established service operation with strong growth potential, a dedicated team, and the resources needed to succeed.

If you're a proven Service Manager looking for your next leadership opportunity in a luxury dealership environment, we encourage you to apply today.

Join Maserati of Santa Monica and help shape the future of our service department.

Interviews held by appointments only.

Pay: $150,000.00 - $220,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Maserati of Santa Monica

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