NOW HIRING: Service Manager
Maserati of Santa Monica | Santa Monica, CA
Full-Time | $150,000–$220,000+ Per Year
Lead One of Southern California's Premier Luxury Service Operations
Maserati of Santa Monica is seeking an experienced Automotive Service Manager to lead our high-performing service department. This is an exceptional opportunity for a proven fixed operations leader who thrives in a luxury automotive environment and understands how to drive profitability, customer satisfaction, technician performance, and long-term growth.
As the Service Manager, you will be responsible for overseeing all aspects of the service department while maintaining the premium customer experience expected from the Maserati brand. We are looking for a hands-on leader who can develop teams, improve operational performance, and create a culture of accountability and excellence.
Key Responsibilities
- Oversee the daily operations of the service department, including service advisors, technicians, warranty administration, and coordination with the parts department
- Drive revenue growth, profitability, customer retention, and departmental performance
- Monitor and improve key fixed operations metrics, including effective labor rate, technician productivity, proficiency, labor gross profit, and hours per repair order
- Recruit, train, mentor, and develop service advisors and technicians
- Maintain and exceed customer satisfaction (CSI) and manufacturer performance standards
- Ensure compliance with manufacturer policies, warranty guidelines, and dealership procedures
- Resolve customer concerns professionally while delivering an exceptional ownership experience
- Foster a culture focused on teamwork, accountability, performance, and continuous improvement
- Collaborate closely with dealership leadership to achieve fixed operations goals
Qualifications
- 5+ years of Automotive Service Management experience required
- Luxury or high-line dealership experience strongly preferred
- Strong understanding of fixed operations, service department financials, and performance metrics
- Proven ability to lead, coach, and develop high-performing teams
- Track record of increasing service department profitability and customer satisfaction
- Exceptional communication, organizational, and leadership skills
- Stable employment history with demonstrated success and career progression
- Valid driver's license with a clean driving record
Compensation & Benefits
$150,000–$220,000+ Annual Income Potential
- Competitive compensation plan with performance incentives
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Time Off
- Paid Holidays
- Employee Vehicle Purchase Program
- Employee Discounts
- Professional Development Opportunities
- Career Advancement Potential
- Full-Time Leadership Position
Why Maserati of Santa Monica?
Maserati of Santa Monica represents one of the world's most prestigious luxury automotive brands and serves a discerning clientele throughout Southern California. This is an opportunity to lead a well-established service operation with strong growth potential, a dedicated team, and the resources needed to succeed.
If you're a proven Service Manager looking for your next leadership opportunity in a luxury dealership environment, we encourage you to apply today.
Join Maserati of Santa Monica and help shape the future of our service department.
Interviews held by appointments only.
Pay: $150,000.00 - $220,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
