My Credit Guy helps clients rebuild their credit and qualify for major lifetime purchases, typically home purchases. Our Customer Service Coordinators communicate directly with clients, vendors, credit bureaus and creditors. They oversee a portfolio of assigned customers and proactively coach them to achieve their credit goals. The perfect candidate is must be a pleasure to work with and an expert communicator. You must be comfortable spending most of your day on the phone and be able to manage an your own tasks. Please note: on-the-job training is provided, no prior credit knowledge is required.

Responsibilities:

Develop and maintain relationships with clients and affiliates
Coach and inform clients by explaining procedures; answering questions; providing information specific to their account
Read and analyze credit reports
Maintain quality service by monitoring standards; advising supervisor of potential problems
Maintain customer confidence and protect My Credit Guy operations by keeping information confidential
De-escalate situations to the best of their ability

Qualifications:

In-office attendance is a must, along with reliability
Advanced problem resolution skills
Professional communication abilities
Ability to stay positive and maintain professionalism in all situations
Open to technological developments and updates
Confidence to speak to third parties in relation to clients in order to resolve issues
Manage own workload
Customer service experience is required
Credit knowledge is a plus

Job Type: Full-time

Pay: From $18.50 per hour

Benefits:

Health insurance
Paid time off

Work Location: In person

My Credit Guy

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