About us

Norwich Auto Sales LLC is a small business in Norwich, NY. We are professional and agile.

Our work environment includes:

Modern office setting
Growth opportunities

Service Writer

Duties:

- Interact with customers to understand their vehicle service needs and concerns
- Write accurate and detailed service orders based on customer requests and vehicle inspections
- Provide recommendations for necessary repairs and maintenance based on vehicle condition and manufacturer guidelines
- Communicate with technicians to ensure timely completion of repairs and service tasks
- Update customers on the status of their vehicles and any additional repairs needed
- Coordinate with parts department to ensure availability of necessary parts for repairs
- Maintain accurate records of customer interactions, service orders, and repair history

Requirements- at least three years of automotive service writer experience

- Strong communication skills, both verbal and written

-Valid drivers license
- Excellent customer service skills, with the ability to build rapport and trust with customers
- Knowledge of automotive systems, including shocks, struts, brakes, suspension, transmission, diesel engines, alignment, oil changes, tire services, and air brakes
- Ability to accurately diagnose vehicle issues and recommend appropriate repairs
- Detail-oriented with strong organizational skills to manage multiple tasks simultaneously
- Proficient in using computer software for writing service orders and maintaining records

We offer competitive pay based on experience and a comprehensive benefits package. Join our team of skilled professionals in providing exceptional automotive services to our valued customers.

Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may vary depending on the specific needs of the business.

Job Type: Full-time

Pay: $40,000.00 - $75,000.00 per year

Benefits:

401(k) matching
Employee discount
Health insurance
Paid time off

Shift:

8 hour shift

Work Days:

Monday to Friday
Weekends as needed

Experience:

Automotive service writing: 3 years (Required)

License/Certification:

Driver's License (Required)

Work Location: In person

Norwich Auto Sales LLC

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