Automotive Service Advisor / Shop Foreman

Pay: $40,000.00 - $55,000.00 per year

Job Type: Full-time

Work Location: In person — Columbus, OH

Job Description

Premier Tire & Auto Care is looking for an experienced automotive professional to join our team as an Automotive Service Advisor / Shop Foreman.

This position is ideal for someone with strong automotive knowledge who can help manage the flow of work between clients, technicians, parts suppliers, and management.

Previous automotive repair industry experience is required. We are looking for someone who understands vehicle repairs and diagnostics well enough to communicate effectively with technicians, review repair recommendations, prepare estimates, explain repairs to clients, and help keep the shop running efficiently.

This is also an excellent opportunity for an experienced mechanic or automotive technician who is ready to move away from full-time wrenching and use their technical knowledge in a service advisor, leadership, and shop coordination role.

The position is primarily focused on service advising, workflow management, client communication, and supporting technicians rather than performing repairs full time.

Responsibilities

Greet and assist walk-in clients in a professional and friendly manner
Answer incoming calls, respond to client questions, and schedule appointments
Listen to client concerns and accurately document vehicle symptoms and service requests
Review technician inspections, diagnoses, and repair recommendations
Prepare repair estimates and clearly explain recommended repairs and maintenance to clients
Obtain authorization for repairs and communicate changes or additional recommendations
Coordinate and prioritize work between technicians based on workload, skill level, parts availability, and client needs
Help manage daily shop workflow and keep repair jobs moving efficiently
Monitor the progress of vehicles throughout the repair process
Communicate with technicians regarding diagnoses, repair needs, parts, approvals, and completion timelines
Keep clients informed throughout the repair process
Follow up with clients regarding estimates, appointments, maintenance needs, and service recommendations
Assist with parts ordering, supplier communication, pricing, and parts availability
Help identify correct parts and resolve parts-related issues when necessary
Create invoices, process payments, and use the shop’s computer and point-of-sale systems
Review completed jobs and help ensure repairs are ready before vehicles are returned to clients
Address client concerns and complaints promptly and professionally
Help maintain organized front-office and shop operations
Support technicians and management in maintaining productivity, quality, and an efficient work environment
Help identify workflow problems and opportunities to improve shop operations

Requirements

Previous professional automotive industry experience is required
Strong understanding of automotive repair, maintenance, and vehicle systems
Experience as an Automotive Service Advisor, Shop Foreman, Service Manager, Lead Technician, Diagnostic Technician, or experienced Automotive Technician/Mechanic is strongly preferred
Ability to understand and discuss technician diagnoses and repair recommendations
Strong client service and communication skills
Ability to clearly explain automotive repairs and maintenance to clients
Comfortable speaking with clients in person and over the phone
Ability to coordinate multiple technicians, vehicles, repair orders, and priorities at the same time
Strong organizational and problem-solving skills
Experience preparing estimates and repair orders
Familiarity with parts ordering and working with automotive suppliers
Ability to use a computer, point-of-sale system, and basic office software
Valid driver’s license required
Reliable transportation and dependable attendance
Ability to work in a fast-paced, team-oriented environment
Professional attitude and ability to work effectively with both clients and technicians

Experienced Mechanics Ready to Get Off the Tools

We strongly encourage experienced automotive technicians and mechanics who are ready to transition away from full-time wrenching to apply.

If you have spent years diagnosing and repairing vehicles but are looking for a position that is less physically demanding while still allowing you to use your automotive knowledge, this may be an excellent next step.

Your mechanical experience can be extremely valuable in helping:

Communicate with technicians
Understand diagnoses and repair recommendations
Build accurate estimates
Explain repairs to clients
Coordinate shop workflow
Order the correct parts
Identify potential problems before they delay a repair
Help maintain quality and productivity throughout the shop

This is not primarily a technician position. Occasional hands-on assistance may be needed, but the primary responsibilities are service advising, shop coordination, client communication, and overseeing workflow.

Compensation and Benefits

$40,000.00 - $53,000.00 per year
Discretionary performance-based bonus opportunities
Paid time off
401(k)
Employee discounts on automotive services and products
Additional pay structure will be discussed during the hiring process
Opportunity for additional responsibility and advancement based on performance and business needs

Premier Tire & Auto Care is looking for an experienced automotive professional who can help bridge the gap between our clients and technicians, keep the shop organized, and help ensure repairs move smoothly from initial diagnosis through completion.

If you are an experienced Service Advisor, Shop Foreman, Lead Technician, or an experienced mechanic who is ready to put down the tools and move into the next stage of your automotive career, we encourage you to apply.

Benefits:

401(k)
Employee discount
Paid time off

Work Location: In person

Pay: $40,000.00 - $55,000.00 per year

Benefits:

401(k)
Employee discount
Paid time off
Tuition reimbursement

Work Location: In person

Premier Tire & Auto Care

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