Rochester Volkswagen is looking for a strong Service Manager to lead our fixed operations team.

This role is responsible for driving customer pay growth, team performance, and operational discipline. If you can lead people, hold standards, and improve results, this is a great opportunity.

Compensation

$90,000 – $150,000+ per year (salary + performance bonus)

What You’ll Do

Lead and develop service advisors and technicians
Drive CP hours/RO, ELR, and overall service gross
Ensure consistent use of Xtime (inspections, ASRs, media)Improve inspection %, ASR %, and close rate
Manage daily workflow, scheduling, and shop efficiencyMaintain high CSI and customer retention
Control expenses and drive fixed absorption

What We Offer

Competitive compensation plan
Full benefits (medical, dental, vision, 401k)
Opportunity to grow within Kaplan Auto Group

What We’re Looking For

Proven experience as a Service Manager or strong Assistant ready to step up
Strong leadership and accountability
Process-driven with a focus on KPIs and results
Experience with Xtime and dealership operations preferred
Ability to coach, develop, and hold a team accountable

Pay: $95,000.00 - $150,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Rochester Volkswagen

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