Now hiring!!!

Service Manager – Spencer’s Auto Repair (Krum, TX)

Lead. Inspire. Deliver Excellence.

Spencer’s Auto Repair is growing, and we’re looking for a high-performing Service Manager who is ready to lead a strong team, elevate the customer experience, and drive results in a fast-paced, relationship-focused shop.

If you love building people, coaching advisors, creating a winning culture, and running a tight, process-driven front office — you’ll fit right in here.

What You’ll Do

Lead and coach service advisors to hit daily/weekly/monthly sales goals

Ensure a consistent, professional, and friendly customer experience

Oversee workflow, dispatching, and quality control

Monitor KPIs: car count, ARO, sales, GP, closing ratio, inspections, etc.

Conduct daily huddles and weekly 1-on-1 coaching

Maintain shop standards: cleanliness, professionalism, and communication

Handle customer concerns with empathy and solutions

Work closely with ownership on KPIs, growth strategies, and marketing efforts

Uphold and enforce proven processes (DVI, 10 & 2 updates, follow-up calls, etc.)

Who We’re Looking For

A proven leader in automotive service (Service Manager with 5 years of experience)

Strong communicator who can connect, coach, and motivate

Highly organized, process-driven, and detail-oriented

Confident in sales conversations and building customer trust

Solutions-focused mindset — proactive, not reactive

Someone who thrives in a positive, team-oriented environment

Able to multitask, prioritize, and adapt quickly

What We Offer

Competitive Pay (base + performance bonuses)

Health insurance

Paid time off & holidays

Career growth opportunities within a fast-growing, family-owned shop

Supportive, drama-free work environment

Ongoing training & development

A team that truly values culture, communication, and customer care

Schedule

Full-time, Monday–Friday 8-5pm

Weekends off

Location

Spencer’s Auto Repair

Krum, TX.

Job Type: Full-time

Pay: $150,000.00 - $500,000.00 per year

Benefits:

401(k) matching
Health insurance
Paid time off

Work Location: In person

Spencer's Auto Repair

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