Location: Cerritos, CA | Type: Full-Time | Travel: 70-80% Field Travel

Norm Reeves Dealerships is one of the largest privately owned dealership groups in the country, with 17 dealerships across California, Texas, and Florida representing Honda, Toyota, Volkswagen, Ford, Lincoln, Genesis, Hyundai, and Subaru. We're looking for an experienced, hands-on Regional Fixed Ops Performance Manager leader who has moved the numbers at a high level and wants to do it across an entire platform.

For immediate consideration, please email brittany.chavez@normreeves.com and provide a copy of your updated resume.

About the Role

This is not a desk job. You'll spend 70-80% of your time in our stores working directly with Service, Parts, and Body Shop Managers — coaching, observing, and driving performance across service, parts, and collision operations. You are the connection between our enterprise Playbook and what actually happens on the drive.

Performance data decides where you go. You'll maintain a monthly rotation across all stores, support new fixed ops hires through structured Week 2 / 30 / 60 / 90-day milestone visits, and step in when a KPI is trending the wrong way to partner with store leadership on root cause — not just symptoms. Every visit ends with a documented action plan and clear accountability for what happens next.

You'll report directly to the Regional Vice President, and what you see in the field will directly shape how we operate across the enterprise.

What You'll Do

Coach Service, Parts, and Body Shop Managers on process execution, customer experience, and leadership — building teams that sustain excellence without you in the building
Monitor store-level KPIs to prioritize field activity and identify where intervention is needed
Lead structured root cause analysis when performance gaps emerge and build action plans tied to measurable outcomes
Support new fixed operations hires through their first 90 days, reducing time-to-productivity and early turnover
Drive adoption of new systems, tools, and technology across stores
Complete and distribute a store visit report after every visit — what you observed, what was done, and what's committed
Capture best practices from across the platform and share them enterprise-wide

What You Bring

10+ years of progressive automotive fixed operations experience, ideally multi-store or enterprise
NADA Academy graduate
A proven, measurable track record — CSI, retention, and operational metrics you can point to and explain
Experience coaching leaders and fixed ops teams across diverse markets
Strong DMS and fixed operations technology proficiency
The ability to hold experienced managers accountable with candor and respect — you're comfortable with pushback and don't need positional authority to drive results
High mobility: 70-80% travel in and out of market, primarily regional with cross-region travel for special projects

Compensation & Perks

Up to $250,000k + Bonus Incentive DOE
$60 Monthly Phone Stipend
401k Matching and FSA
Tuition Reimbursement
Paid Time Off (accrues)
Supplemental Insurance (Hospital, Accident, Critical Illness)
Discounts on Vehicles, Services, and Parts

Why Norm Reeves

We're a company built on The Norm Reeves Way — consistency, integrity, and pride in the work we do together. This role exists because we believe great operations come from great coaching, and we're investing in the people who make our stores better. If you've built high-performing fixed operations and want a bigger canvas, we want to talk.

Pay: Up to $250,000.00 per year

Benefits:

401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Application Question(s):

This role requires 70-80% travel to stores across California, Texas, and Florida. Are you able to meet this travel requirement?
This role is based out of Cerritos, CA. Do you currently live within commuting distance, or are you willing to relocate?

Work Location: In person

The CAR Group (Norm Reeves Dealerships)

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