Dealership General Manager
Summary
Dennis & Co Auto Group is seeking experienced Automotive Dealership General Managers to oversee operations at our NY Metro Area-based dealerships to ensure profitability, customer satisfaction, and adherence to company standards and policies. This role involves managing and leading staff, developing strategic business plans, and ensuring the dealership meets its sales and service goals. The General Manager will report directly to the Dealer Group Chief Revenue Officer (CRO) and collaborate closely with other departments to drive the success of the dealership.
Locations: Lower Westchester County
Key Responsibilities:
Operational Management:
- Oversee all daily operations of the dealership including sales, service, parts, and finance departments.
- Ensure compliance with all company policies, procedures, and regulations.
- Monitor and analyze dealership performance metrics to identify areas for improvement.
Leadership and Staff Development:
- Hire, train, and mentor department managers and staff.
- Foster a positive and productive work environment that encourages teamwork and professional growth.
- Implement performance management processes and provide regular feedback to staff.
Customer Experience:
- Ensure high levels of customer satisfaction and address any customer concerns or complaints promptly.
- Develop and implement strategies to enhance customer experience and build long-term customer relationships.
Sales and Marketing:
- Develop and execute sales and marketing plans to achieve dealership goals.
- Monitor market trends and competitor activities to identify new business opportunities.
- Ensure effective merchandising and promotional activities to attract and retain customers.
Financial Management:
- Prepare and manage the dealership’s annual budget.
- Monitor financial performance, including revenue, expenses, and profitability.
- Implement cost-control measures and identify opportunities to increase revenue.
Inventory Management:
- Oversee the ordering and inventory control of vehicles, parts, and accessories.
- Ensure optimal stock levels to meet customer demand without overstocking.
Compliance and Safety:
- Ensure all dealership operations comply with local, state, and federal laws and regulations.
- Promote and enforce a culture of safety and environmental responsibility.
- Comply and maintain all FTC, CFPB rules, policy and procedures.
Essential Requirements
- Proven track record at the GM-level (8+ years) in managing a high-volume automotive operation with a verifiable record of profitability
- Exceeds CSI scores
- Consistent positive customer satisfaction scores
- NCM or NADA Dealer Academy Graduate strongly preferred
- Fluency in CDK and related automotive applications
- Strong leadership, presentation and negotiation skills
Compensation:
- Competitive salary plus performance-based incentives. ($300-$375k)
- Comprehensive benefits package including health, dental, and vision insurance.
- 401(K)
- Paid time off and professional development opportunities.
Job Type: Full-time
Pay: $300,000.00 - $375,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you a NCM or NADA Dealer Academy Graduate?
Experience:
- manage high-volume auto operation w/verifiable profitability: 8 years (Required)
- Proven track record at the GM level: 8 years (Required)
- managing hi-volume auto operation w/record of profitability: 8 years (Required)
- Fluency in CDK and related automotive applications: 8 years (Required)
Ability to Commute:
- Westchester County, NY (Required)
Work Location: In person
