Pete's RV Center is looking for a dynamic Fixed Operations Manager to join our new Saco, Maine dealership!
About Our Company:
Pete’s RV Center is a family owed business that has been keeping New England, Northern New York, and Mid-West families enjoying the great outdoors since 1952. As the #1 RV dealership in New England, we take great pride in all of our locations. The Pete's RV dealer group consists of dealerships in the great states of Vermont, Connecticut, Massachusetts, Pennsylvania, Indiana, and Virginia. We are a growing company that values it's employees and their contributions in making us successful in today's ultra competitive marketplace.
Responsibilities:
- Drive profitability through increased sales, gross profit, P&L management, and labor cost control
- Increase parts and service revenues and profits through the achievement of set objectives in relationship to parts and accessories sales
- Assist the warranty department with training and performance to drive profitability
- Build and maintain a high performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Lot Porters, and RV Detailers
- Prepare and present weekly budget reports
- Monitor the overall performance of the service and parts departments
- Strives for harmony and teamwork within the departments and with all other departments
- Understand and comply with federal, state and local regulations that affect repair operations, such as hazardous waste disposal, OSHA etc.
- Understand and ensure compliance with manufacturer warranty and policy procedures
- Plan and facilitate weekly department meetings
- Establish and maintain good working relationships with customers to encourage repeat and referral business
- Foster professional employee development and coordinates with department managers to determine need for advanced training
- Maintain high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality
- Manage employee schedules and payroll for both the service and parts departments
- Conduct walkthroughs with the Shop Foreman to review operations and spot potential problems
- Make customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with customers
- Handle customer complaints immediately and according to dealership’s guidelines
- Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities
- Maintain safe work environment
- Maintain a professional appearance
- Ensure that all company policies and procedures are followed
Minimum Qualifications:
- A Bachelors or Vocational school degree preferred or equivalent experience plus a minimum of 5 to 7 years business experience with at least 3 years in the RV or automotive industry
- The successful candidate is expected to make decisions in the field relating to warranty, parts and service, accessory, with minimal supervision
- Ability to multi-task & strong listening/concentration skills – telephone calls, email, data analysis, report writing
- Analysis and creative problem-solving
- Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast paced, deadline driven environment
- Ability to lift up to 25 lbs and/or move up to 50 lbs, stand for prolonged periods of time, stoop, crawl, and bend
- Strong written and verbal communication skills
- Proficient skills in MS Office (Word, Excel, Outlook, dealership software)
- Ability to read and analyze P&L reports
- General knowledge of RV units, carpentry, electrical, plumbing, HVAC, welding, mechanical and schematics
- Valid driver's license
- Successfully pass a background check
Compensation is comprised of a base salary and a monthly performance incentive plan.
Job Type: Full-time
Pay: $90,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Dealership: 3 years (Required)
Ability to Commute:
- Saco, ME 04072 (Required)
Work Location: In person
