Job Overview
We are seeking a dynamic and experienced Automotive Service Director to lead our service department with energy, expertise, and a passion for excellence. In this pivotal role, you will oversee all aspects of automotive service operations, ensuring exceptional customer satisfaction, efficient workflow, and profitable growth. Your leadership will inspire a team of skilled technicians and service advisors to deliver top-tier vehicle repairs and maintenance, fostering a positive environment that emphasizes quality, safety, and continuous improvement. This is an exciting opportunity for a motivated professional eager to drive success in a fast-paced automotive setting.
Responsibilities
- Lead and manage the entire service department, including technicians, service advisors, and support staff to achieve operational excellence.
- Develop and implement strategies to enhance customer satisfaction through outstanding service experiences.
- Oversee daily shop operations, ensuring timely vehicle repairs, diagnostics, and maintenance services such as oil changes, brake repairs, alignments, suspension work, tire services, transmissions, diesel engine repairs, shocks & struts, air brakes, and auto body repairs.
- Drive sales through upselling additional services and vehicle accessories while maintaining integrity and transparency with customers.
- Maintain high standards of quality control by reviewing automotive diagnostics and ensuring repairs meet manufacturer specifications.
- Manage parts inventory, warranty claims, and ensure compliance with safety regulations and dealership policies.
- Monitor financial performance including cash handling procedures and department profitability goals.
- Foster a team-oriented environment focused on continuous training in automotive repair techniques like automotive diagnostics, auto estimating, service writing, and automotive service best practices.
Requirements
- Proven dealership experience with a strong background in auto service management.
- Extensive knowledge of automotive repair
- Demonstrated success in upselling services while maintaining customer trust through transparent communication.
- Experience in automotive diagnostics and auto estimating software is highly preferred.
- Strong leadership skills with the ability to motivate a diverse team of technicians and service staff.
- Exceptional customer service skills with a focus on building lasting client relationships.
- Ability to handle cash transactions accurately and manage administrative tasks efficiently.
- Sales experience related to automobile sales or aftermarket products is advantageous but not mandatory. Join us as an Automotive Service Director where your expertise will shape exceptional customer experiences while leading a high-performing team dedicated to automotive excellence!
Pay: $200,000.00 - $250,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
