Automotive Service Manager

Confidential • Full-time • Inland Empire, California, United States • $83k / year • 1m ago

Job Overview
We are seeking a dynamic and experienced Volkswagen Automotive Service Manager to lead our service department with enthusiasm and expertise. In this pivotal role, you will oversee daily operations, ensure exceptional customer satisfaction, and drive profitability through effective management of service technicians and automotive repair processes. Your leadership will inspire a high-performing team dedicated to delivering top-tier vehicle maintenance and repair services. If you thrive in a fast-paced environment, possess a passion for automotive technology, and excel in customer service and sales, this is the perfect opportunity to accelerate your career.

Duties

Manage the daily operations of the service department, including scheduling, workflow coordination, and quality control to ensure efficient service delivery
Lead and motivate a team of service technicians by providing guidance, training, and performance feedback to foster a collaborative work environment
Oversee automotive diagnostics, repairs, and maintenance tasks such as oil changes, brake repairs, transmissions, suspension work, tire services, alignments, shocks & struts, diesel engine repairs, air brake systems, and auto body repairs
Implement upselling strategies by identifying additional services or repairs that benefit customers while increasing departmental revenue
Handle auto estimating and service writing to accurately assess vehicle issues and communicate repair needs clearly to customers
Ensure compliance with safety standards and maintain high-quality workmanship across all automotive repair activities
Manage cash handling procedures and maintain detailed records of all transactions
Promote excellent customer service by addressing client inquiries promptly and professionally to build trust and loyalty
Stay updated on the latest automotive technologies and repair techniques to provide expert guidance on vehicle maintenance needs

Experience

Proven dealership experience with a strong background in auto service management is required
Extensive knowledge of automotive diagnostics, mechanical systems, transmissions, oil changes, brake systems, alignments, suspension components, tire services, diesel engines, shocks & struts, air brakes, and auto body repair
Hands-on mechanic experience coupled with service technician expertise is highly desirable
Demonstrated success in upselling additional services while maintaining customer satisfaction
Familiarity with auto estimating software and service writing procedures
Strong background in automotive repair processes including automotive diagnostics and mechanical troubleshooting
Excellent customer service skills with the ability to communicate technical information clearly to clients
Experience in managing cash handling operations effectively within a busy service environment

Join us as an Automotive Service Manager where your leadership will drive excellence in vehicle care while fostering a positive experience for our customers. Your expertise will help shape our reputation for quality service and operational success.

Pay: From $83,000.00 per year

Benefits: