Service Manager - Automotive

DealerStrong • Full-time • Framingham, Massachusetts, United States • $91.09k - $150k / year • 1m ago

Overview
Seeking an experienced Service Manager to lead a busy automotive service department. The ideal candidate will possess a strong background in dealership auto service management, automotive diagnostics, and customer service. This role offers an excellent opportunity to oversee daily operations, ensure high-quality vehicle repairs, and enhance customer satisfaction within a fast-paced automotive environment. The Service Manager will be responsible for coordinating service technicians, managing workflow, and maintaining operational efficiency while upholding safety standards and industry best practices.

This store sells a high volume of used vehicles but also has a franchise. Prior franchise experience is desired.

Duties

Oversee daily operations of the automotive service department, ensuring timely and efficient vehicle repairs and maintenance.
Supervise and support service technicians, including mechanics and diagnostic specialists, to deliver high-quality service.
Manage customer interactions by providing exceptional customer service, explaining repair needs, and ensuring satisfaction.
Coordinate with parts and sales departments to facilitate smooth workflow and inventory management.
Implement upselling strategies for additional services such as transmissions, oil changes, alignments, suspension work, tire services, brake repairs, diesel engine repairs, shocks & struts, air brakes, auto body repairs, and other automotive services.
Prepare accurate estimates using auto estimating and service writing tools; communicate repair costs clearly to customers.
Handle cash transactions and ensure proper cash handling procedures are followed.
Maintain compliance with safety regulations and industry standards related to vehicle maintenance and repair.
Monitor technician productivity and ensure adherence to quality standards.
Stay updated on automotive repair trends, including transmissions, oil changes, alignments, suspension systems, tire services, diesel engines, brake systems, and more.

Requirements

Proven dealership experience or extensive background in auto service management is highly preferred.
Strong knowledge of automotive diagnostics, mechanical systems, and repair procedures, including transmissions, oil changes, alignments, suspensions, tire services, diesel engines, shocks & struts, brake systems, auto body repair, air brakes, etc.
Experience with auto estimating software and service writing is essential.
Excellent customer service skills with the ability to communicate technical information effectively to clients.
Demonstrated ability in upselling additional services to increase revenue while maintaining customer trust.
Mechanical knowledge combined with experience as a service technician or mechanic is advantageous.
Ability to handle cash transactions accurately and professionally.
Leadership skills to manage a team of technicians and support staff effectively.
Strong organizational skills with attention to detail in managing workflow and documentation. This position offers a rewarding opportunity for qualified professionals eager to lead an automotive service team while delivering outstanding customer experiences in a well-established dealership environment.

Job Type: Full-time

Pay: $91,092.58 - $150,000.00 per year

Work Location: In person