Automotive Service Advisors: Ever find yourself sitting in your car for an extra minute before work… already mentally preparing for the chaos waiting inside?
You walk through the door and it starts immediately.
Phones ringing. Customers frustrated before you’ve even had coffee. Techs needing answers. Schedules changing. Parts delayed.
Three different people talking to you at once while management keeps pushing for more cars, more sales, and somehow even less margin for error.
And somewhere in the middle of all that… you’re expected to keep everything moving while staying calm, professional, and upbeat.
The truth is, a great Service Advisor does a lot more than answer phones and sell work.
You manage people’s stress all day long.
You keep customers happy. You support the techs. You organize the workflow. You solve problems before they turn into disasters.
And when things go sideways, everyone looks to the front counter to hold the day together.
That’s why the right shop environment matters so much.
At Grove Street Auto Group, we’re continuing to grow across the Franklin, Easton, Mansfield, and Walpole area while staying focused on what has made our shops successful: strong systems, supportive leadership, and treating people the right way.
We’re looking for an experienced Service Advisor / Manager who wants to be part of a clean, organized, family-owned shop where communication is strong, leadership is supportive, and people genuinely respect each other.
This is a hands-on leadership role where you’ll help lead the customer experience, support the team, sell service, and help us continue building a strong, professional shop culture across our growing group.
No corporate politics. No nonstop micromanaging. No weekends.
Just good people, strong systems, steady workflow, and a shop that understands how important a great advisor really is.
✅ HERE’S WHAT WE PROMISE OUR SERVICE ADVISORS / MANAGERS:
- $25–$29/hr base pay plus performance bonuses
- Monday–Friday schedule (No weekends ever)
- Health, Dental & Vision Insurance (50% employer-paid)
- Simple IRA with 3% company match
- Paid holidays + birthday floater
- Paid vacation and sick time
- Paid training and ongoing career development
- Clean, organized, climate-controlled shop
- Strong systems and transparent workflow
- Hands-on leadership role with real input and autonomy
- Team lunches, outings, and a genuinely supportive culture
- Opportunity to grow with a respected, family-owned shop group serving the Franklin, Easton, Mansfield, and Walpole area
✓ WORK-LIFE BALANCE (GET YOUR LIFE BACK!) – We run a true Monday–Friday schedule with no weekends ever. Paid holidays, vacation time, and a team that understands life exists outside the shop.
✓ COMPETITIVE PAY + PERFORMANCE BONUSES – Earn $25–$29/hr base pay plus bonuses tied to performance and shop growth. When the shop wins, you share in it too.
✓ WE WILL KEEP YOU BUSY – Grove Street Auto Group has been growing steadily since 1998 with strong customer loyalty and year-round marketing in place to keep workflow steady and the schedule full.
✓ YOU WILL BE APPRECIATED (OPEN-DOOR POLICY) – We’re a family-owned shop group where leadership is onsite, communication is open, and your opinion actually matters. Nobody here gets shoved in a corner.
✓ WELL-ORGANIZED AND EFFICIENT WORK ENVIRONMENT – We believe strong systems create less stress. Transparent workflow, clear communication, and organized processes help the front counter run smoothly instead of feeling chaotic all day.
✓ WE’VE GOT YOUR BACK (NO POLITICS!) – We go out of our way to support our people. No dealership games, toxic attitudes, or nonstop drama. Just a team that works together and respects each other.
✓ NO MICROMANAGERS – We hire experienced professionals and trust them to do their job. Leadership is there to support you, not hover over your shoulder all day.
✓ YOU WILL ALWAYS KNOW WHERE YOU STAND – Clear expectations, open communication, regular team meetings, and transparent workflow so you’re never left guessing what’s going on.
✓ WE DON’T OFFER JOBS, WE OFFER CAREERS (ROOM TO GROW!) – We’re growing carefully throughout the Franklin, Easton, Mansfield, and Walpole area and looking for advisors who want long-term growth with a stable, family-owned company that’s been doing things the right way since 1998.
✓ YOU WILL BE A PART OF SOMETHING SPECIAL – We’ve spent the last 27+ years building a strong reputation in the community by treating customers and employees the right way. We work hard, support each other, and genuinely enjoy being part of the same team.
✓ LEADERSHIP THAT UNDERSTANDS THE SHOP FLOOR – Ownership understands how difficult it is to run a successful front counter and supports the team with strong communication, ongoing training, and systems designed to make your job easier instead of harder.
✅ HERE’S WHAT WE STAND FOR AND HOW WE TREAT OUR CUSTOMERS:
▪ 1,345+ COMBINED REVIEWS and a 4.9-STAR RATING! – Customers trust Grove Street Auto Group because we believe in doing the job right, treating people honestly, and standing behind our work. That reputation has helped us grow steadily since 1998. But don’t take our word for it…
See what our customers have to say:
Grove Street Auto Repair: https://share.google/WqBsuUFuL2mYFT7gb
ShovelTown Auto: https://g.co/kgs/rh3FrEK
Advanced European Repair: https://share.google/q73QKGeS7tyluMUOG
ABOUT Grove Street Auto Group
Grove Street Auto Group has been serving Franklin and the surrounding Massachusetts communities since 1998. What started as one family-owned repair shop has grown into one of the area’s most trusted independent automotive groups by doing things the right way: treating customers honestly, investing in good people, and building shops where employees can actually create long-term careers.
Today, our group includes Grove Street Auto Repair, Advanced European Repair, and ShovelTown Auto, with continued growth throughout the Franklin, Easton, Mansfield, and Walpole area representing the next chapter of that growth.
We’re not trying to become some giant corporate chain. We’re focused on building clean, organized shops with strong systems, supportive leadership, steady workflow, and teams that genuinely enjoy working together.
We believe great Service Advisors deserve:
Respect. Support. Communication. A life outside the shop… and a workplace they’re proud to be part of.
That’s the kind of environment we’re working hard to build every single day.
SKILLS AND EXPERIENCE THAT WILL HELP YOU SHINE HERE:
- 2+ years of experience in a customer-facing automotive role preferred
- Strong communication, organization, and problem-solving skills
- Confident handling service sales, estimates, and customer communication
- Ability to keep workflow organized in a fast-paced environment
- Professional, calm, and solutions-focused under pressure
- Team-player mentality with both customers and technicians
- Dependable, honest, and motivated to continue growing
- You want more than “just another job” — you want a long-term career with good people
Now… If you’re looking for a place where you can quietly coast, avoid accountability, or create problems for the team… this probably isn’t the shop for you.
But… if you’re a professional who takes pride in helping customers, supporting the team, and creating a great experience from the front counter… w*_e’d love to talk.*_
READY TO JOIN A SHOP WHERE YOU’LL BE SEEN, SUPPORTED, AND SET UP TO WIN?
Reach out however you’re most comfortable:
- Apply directly on Indeed
- Send us a text message
- Or reach out with questions to start a conversation
Grove Street Auto Group
2000 Main Street, Walpole, MA 02081
Chris Petrie
chris@grovestreettt.com
(508) 341-1801
No resume? Not sure if you’re ready to make a move yet? Totally fine.
Send Chris a quick text, ask a few questions, and let him know you saw the ad.
Talk soon,
Chris
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Job Type: Full-time
Pay: $80,000.00 - $150,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Experience:
- professional automotive customer-facing: 2 years (Preferred)
- service sales, estimates and problem-solving: 2 years (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
