Parts and Service Manager

MGS INCORPORATED • Full-time • Fort Collins, Colorado, United States • $57k - $62.50k / year • 3w ago

Description:

Maxey Trailer Sales is a trusted provider of quality trailers, parts, and service solutions. We pride ourselves on exceptional customer service, strong product knowledge, and a team-oriented environment. We are seeking a detail-oriented and customer-focused Parts & Service Manager to support our service department and ensure a seamless experience for our customers.

The Parts & Service Coordinator serves as a key link between customers, technicians, and vendors. This role is responsible for coordinating service work, managing parts inventory, preparing estimates, and ensuring timely communication throughout the service process. The ideal candidate is organized, mechanically inclined, and thrives in a fast-paced environment.

Key Responsibilities

Service Coordination

Schedule service appointments and coordinate workflow with technicians
Open, track, and close service work orders
Advise customer of recommended repairs
Communicate service status updates to customers clearly and professionally
Ensure accurate documentation of labor, parts, and repairs
Advise customers of additional services available

Parts Management

Identify, source, and order trailer parts and accessories
Maintain accurate parts inventory and pricing
Receive, stock, and issue parts to technicians
Work with vendors to ensure timely delivery and resolve discrepancies

Customer Service

Greet and assist customers in person, by phone, and via email
Provide basic technical guidance regarding parts and service needs
Prepare service estimates and explain charges clearly
Handle billing, invoicing, and warranty documentation as needed

Administrative Support

Maintain service and parts records in dealership systems
Support warranty claims and manufacturer documentation
Assist with maintaining a clean, organized service and parts area

What We Offer

Our benefits start after 30 days and include:

Competitive pay based on experience
Stable, full-time schedule
Supportive team environment
Medical, dental, vision coverage
Life and disability insurance
401(k) with company match
Profit sharing
Paid holidays
Vacations
Tuition reimbursement
Opportunities for training and growth

Requirements:

Qualifications & Skills

High school diploma or equivalent (technical or automotive background a plus)
Previous experience in parts, service coordination, automotive, trailer, or equipment service preferred
Strong organizational and multitasking skills
Excellent customer service and communication abilities
Supervisory experience
Mechanical aptitude and willingness to learn trailer systems
Proficiency with computers and service/parts management software
Ability to work independently and as part of a team
Ability to lift up to 50 lbs occasionally
Ability to stand, walk, and work in a shop environment