Automotive Customer Service Representative

Reynolds and Reynolds • Full-time • Remote (Warrenville, IL, US) • $45k / year • 3w ago

American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is looking for an Automotive Customer Service Representative to join our growing team. As a Customer Service Representative you will be responsible for taking inbound calls from AGWS Customers to assist with questions related to maintenance claims. You will assist customers by walking them through and helping them understand their contract in relation to their maintenance claim requests.

Responsibilities will include, but are not limited to:

Reviewing automotive contracts and evaluating maintenance claims
Obtaining any needed documentation from the customer to assist with processing maintenance claims
Assisting customers with general questions related to their contracts, and going over provisions on contracts
Using the AGWS system to log notes and input documentation

Requirements:

Previous automotive experience in service or automotive related customer service is a plus
Must be able to type a minimum of 30 WPM
Strong multitasking skills
ASE certifications a plus
Technical certification or degree preferred
Strong customer service and phone skills

Benefits:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

Medical, dental, vision, life insurance, and a health savings account
401(k) with up to 6% matching
Professional development and training
Promotion from within
Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.
Paid vacation and sick days
Eight paid holidays
Referral bonuses

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits: