Service Advisor

Allstate Peterbilt of Dickinson • Dickinson, North Dakota, United States • 4w ago

Allstate Peterbilt Group is dedicated to serving the Medium and Heavy Duty Truck and Trailer Industry throughout the Midwest. From the beginning of the vehicle purchase process, through the warranty repairs and on-going vehicle maintenance, our team of dedicated and highly skilled professionals work diligently to keep our customers trucks on the road running smoothly.

Under the direction of the Service Manager, the Service Advisor is responsible for serving as a liaison between the customer and technicians - which involves scheduling repairs, assigning work to technicians, preparing repair orders, billing repair orders, entering work orders into computer system and ordering shop supplies according to procedures.

Service Advisor Essential Responsibilities:

Assist in overseeing the overall day to day operations of the service department Effective communication with customers relating to their job orders.
Monitor job schedule and status of progress.
Maintain current knowledge on job times, job pricing and flat rates.
Process all service repair orders.
Coordinate timely paperwork processing.
Assist with any warranty inquires.
Assist Service Manager and/or Shop Foreman with special reports or work.

Service Advisor Qualifications:

High school diploma or equivalent and 1 year or more of related truck experience.
Windows and Word computer skills required.
Valid driver’s license required, CDL preferred.
Dependable and reliable attendance required

Service Advisor Benefits:

16 days PTO plus holidays available during first year of employment
Immediate transition into new health insurance coverage
Three different medical plans designed to fit your needs
FSA/HSA plans to help with medical and childcare reimbursement
Dental and Vision Insurance plans
Short and Long-Term Disability
Supplemental Term Life Insurance and other co-insurance options
401(k) with Match
Multiple Tuition Reimbursement programs and scholarship opportunities
Extensive in-house training
Health and wellness benefits
Doctor on Demand mobile app
Verizon wireless employee discounts
Multiple dealership locations to allow for relocation opportunities
Endless advancement opportunities throughout the company

Allstate Peterbilt Group is an Equal Opportunity, Affirmative Action, Minority, Female, Veteran, and Disability employer. The company is also a drug-free workplace; candidates are required to pass a drug test before beginning employment.

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