Automotive Service Manager

Bayside Harley-Davidson • Full-time • Portsmouth, VA, US • 3w ago

Bayside Harley-Davidson is UNDER NEW OWNERSHIP!!

If you wish to be part of the BEST, please submit your resume today! GREAT MONEY & MORE FUN

CHANGE YOUR PRODUCT, CHANGE YOUR LIFE

We are looking for a take-charge Service Manager to lead a busy Service department. Candidates must have 5+ year's vehicle service operations experience with proven leadership and ability to run a shop with a high level of quality output and customer satisfaction.

Key Result Areas:

CSI and Customer Retention and Experience
Service Technician Production and Profitability
Service Drive Efficiency and Follow-up
Employee Satisfaction and Retention

Major Duties and Responsibilities:

Ensure smooth and profitable operation of service department.
Be able to effectively manage both people and processes.
Managing the front-end Service Advisor staff.
Manage proactive follow up with current and previous customers.
Oversee proper dispatching of work to service technicians.
Monitor, interpret and evaluate reporting for technician productivity.
Provide oversight to Service Advisors on their performance in key metrics.
Hire, direct, assist, and motivate department personnel to achieve maximum productivity, efficiency, profitability in a fun and upbeat environment.
Lead continuous improvement efforts that support annual goals for service and cost control.
Maintain a high degree of customer satisfaction with the ability to handle customer complaints.

Qualifications and Job Requirements:

5+ years of experience as a Service Manager in high-volume shop.
Possess sound judgment and decision-making abilities.

Benefits:

Aggressive Pay Plans.
Comprehensive Paid Training.
Employee Discounts.
401K with Company Match.
Medical, Dental and Vision Insurance.
Voluntary Term Life, Short and Long-Term Disability.
Accident, Critical Illness and Cancer Insurance.
Flexible Spending Account access.
Legal Shield and Identity Theft Shield.
Competitive Vacation Time.

Michael Veracka’s current family of dealerships include 6 of the top 15 volume Harley-Davidson dealerships (600+ total dealerships) in the country.