Service Director Opportunity – Fixed Operations Leader
Lead the team. Strengthen the process. Drive consistent results.
We are seeking an experienced Service Director / Fixed Operations Leader to oversee a well-established dealership’s service department. This role is ideal for a hands-on leader who values process, accountability, and team development while delivering a strong, consistent customer experience.
This is a great opportunity for someone looking to build stability within a steady, customer-focused operation—not a high-volume store, but one with strong potential for growth and performance improvement.
Key Responsibilities
- Oversee daily operations of the service department, including advisors, technicians, and support staff
- Drive performance across key metrics such as labor sales, effective labor rate, gross profit, and CSI
- Establish and maintain efficient workflows to improve productivity and customer satisfaction
- Recruit, train, and retain a strong service team
- Coach advisors and technicians to maximize performance and consistency
- Ensure compliance with manufacturer standards and internal policies
- Collaborate with dealership leadership to align fixed operations with overall business goals
What We’re Looking For
- Proven experience as a Service Director or Service Manager in an automotive dealership
- Strong leadership skills with the ability to develop teams and enforce accountability
- Solid understanding of fixed ops KPIs and how to improve them
- Stable work history with a commitment to long-term success
- Customer-focused mindset with an emphasis on retention and experience
- Comfortable working in a structured, process-driven environment
What We Offer
We offer best in class industry benefits:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
If you’re a service leader who takes pride in building strong teams and delivering consistent results, this is an opportunity to step in and make a meaningful difference
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Pay: $130,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Work Location: In person
