Job Overview
Your leadership will inspire a high-performing team dedicated to delivering top-tier autoWe are seeking a dynamic and experienced Service Advisor Manager to lead our automotive service department with enthusiasm and expertise. In this pivotal role, you will oversee the daily operations of the customer service team, ensuring exceptional customer experiences while driving sales and operational efficiency. If you thrive in a fast-paced environment, possess a passion for automotive repairs, tires, and excel at motivating others, this is your opportunity to make a significant impact in our Auto repair and Tire sales location.
Duties
- Lead and manage the service advisor team to ensure smooth daily operations and outstanding customer service
- Develop strategies to increase upselling opportunities, including auto estimating and service writing enhancements
- Oversee vehicle maintenance service tickets and partner with the Technician manager for services such as oil changes, tire service, brake repairs, suspension work, alignments, shocks & struts, transmissions, diesel engine repairs, and air brake systems
- Ensure accurate and transparent communication with customers regarding repairs, costs, and timelines
- Monitor service metrics and implement continuous improvements to boost efficiency and customer satisfaction
- Manage cash handling procedures and maintain detailed records of all transactions
Experience
- Proven experience with a strong background in auto service management and automotive repair operations
- Experience leading a client service dept or Service advisor team prefered
- Demonstrated success in upselling services and auto estimating to maximize revenue opportunities
- Experience working with service technicians to coordinate repairs efficiently while maintaining high customer satisfaction levels
- Strong customer service skills with the ability to communicate technical information clearly and professionally
- Familiarity with automotive sales processes and service writing practices
- Ability to handle cash transactions accurately and maintain detailed records of all financial activities
Join us as a Service Advisor Manager where your leadership fuels our success! We’re committed to empowering you with the tools you need to excel—delivering exceptional automotive care while fostering a motivated team environment. If you're passionate about cars and customer satisfaction alike, we want to hear from you!
Pay: $50,052.43 - $70,116.91 per year
Benefits:
Work Location: In person
