Job Overview
We are seeking an energetic and detail-oriented Service Writer to join our dynamic automotive team! In this vital role, you will serve as the primary point of contact for customers seeking vehicle service and repairs. Your enthusiasm and excellent communication skills will help ensure a smooth flow of information between customers, technicians, and management. You will be responsible for accurately documenting service requests, estimating repair costs, and coordinating service appointments. This position offers a fantastic opportunity to work in a fast-paced environment where your automotive knowledge and customer service skills can truly shine.
Duties
- Greet customers warmly and listen carefully to their vehicle concerns to accurately document service needs
- Prepare detailed repair orders and auto estimates using dealership or shop management software
- Communicate effectively with technicians regarding vehicle diagnostics, repairs, and parts requirements
- Upsell additional services such as oil changes, tire rotations, alignments, or brake repairs to maximize customer satisfaction and shop productivity
- Manage customer expectations by explaining repair procedures, costs, and timelines clearly and transparently
- Handle cash transactions, process payments, and maintain accurate financial records
- Coordinate with parts department for availability of necessary parts and ensure timely completion of services
Skills
- Proven dealership experience or auto service management background with a strong understanding of automotive diagnostics and repairs
- Excellent customer service skills with the ability to build rapport and handle inquiries professionally
- Knowledge of auto estimating software, automotive repair procedures, and mechanical systems including transmissions, suspensions, brakes, oil changes, air brakes, alignments, shocks & struts, diesel engines, tire services, auto body repairs
- Mechanical knowledge related to vehicle maintenance and repair processes such as oil changes, wheel alignments, suspension work, brake repairs and diesel engine diagnostics
- Experience in auto sales or automobile sales environments is a plus
- Ability to upsell services confidently while maintaining customer trust
- Strong organizational skills with attention to detail in documentation and record-keeping
Join us in delivering exceptional automotive care while advancing your career in a vibrant team environment! Your expertise will help keep vehicles running smoothly while providing outstanding service that keeps customers coming back.
Job Type: Full-time
Pay: $5,000.00 - $8,000.00 per month
Work Location: In person
