Overview
Join our dynamic automotive team as a Service Manager, where your leadership will drive exceptional customer experiences and operational excellence. In this energetic role, you will oversee daily service operations, manage a team of skilled service advisors, and ensure that every vehicle receives top-quality care. Your passion for automotive repair and customer service will help us build lasting relationships with clients while maintaining the highest standards of service efficiency and profitability.
Duties
- Lead and motivate the service department team to deliver outstanding automotive repairs, diagnostics, and maintenance services.
- Oversee daily shop operations, including scheduling, workflow management, and quality control to maximize productivity.
- Manage customer interactions from initial vehicle intake through service completion, ensuring clear communication and satisfaction.
- Implement upselling strategies by recommending additional services such as oil changes, alignments, brake repairs, or transmission work to enhance customer value.
- Coordinate with technicians on complex repairs involving diesel engines, transmissions, suspension systems, air brakes, shocks & struts, and auto body repairs.
- Handle auto estimating and service writing to accurately document repairs and generate detailed invoices.
- Maintain compliance with safety standards and ensure proper handling of cash transactions and parts inventory.
Requirements
- Proven experience in dealership or automotive service management with a strong background in auto repair shop operations.
- Extensive knowledge of automotive diagnostics, mechanical systems, and repair procedures including transmissions, oil changes, tire services, wheel alignments, suspension work, brake repair, and diesel engine repairs.
- Hands-on mechanic experience or familiarity with service technician roles is highly desirable.
- Exceptional customer service skills combined with the ability to upsell additional services confidently.
- Proficiency in auto estimating software and auto service writing practices.
- Strong leadership abilities to manage a team effectively while fostering a positive work environment.
- Knowledge of automotive repair specialties such as air brakes, shocks & struts, alignments, tire services, and auto body repairs is preferred.
- Ability to handle cash transactions accurately and maintain detailed records of all service activities. This role offers an exciting opportunity to lead a vibrant team dedicated to delivering top-tier automotive care while advancing your career in a fast-paced environment. If you are passionate about cars and committed to providing excellent customer experiences through expert service management, we want to hear from you!
Pay: $80,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
