Experienced Automotive Service Department Director

Nick Mayer Auto Group • Full-time • Mayfield Hts, OH, US • $180k - $250k / year • 2m ago

SUMMARY

Experienced Automotive Service Director needed to oversee the daily operations of multiple service departments to ensure high productivity, exceptional customer satisfaction, and profitability. This leadership role involves managing a team of service advisors, technicians, and support staff, while maintaining the highest standards for quality, efficiency, and Ford/Lincoln brand standards.

ESSENTIAL DUTIES

Lead, coach, and develop the service department team to meet performance goals.
Manage department scheduling, workflow, and customer appointments to maximize productivity and customer satisfaction.
Ensure all work is completed to the highest quality and in accordance with Lincoln service guidelines.
Oversee warranty and repair order documentation and compliance.
Monitor and manage departmental KPIs including labor hours, efficiency, gross profit, and CSI scores.
Build and maintain strong customer relationships, resolving escalated concerns promptly and professionally.
Work closely with the Parts, Sales, and Finance departments for a cohesive dealership operation.
Maintain proper staffing levels, recruitment, and training in collaboration with HR.
Implement processes and technologies to streamline operations and improve efficiency.
Ensure safety, cleanliness, and organization of the service area.

QUALIFICATIONS

Minimum 10 years of experience in automotive service management, preferably with a Ford or Lincoln brand.
Strong leadership, communication, and organizational skills.
Proven ability to manage a high-performing team in a fast-paced environment.
Deep understanding of automotive service processes, warranties, and diagnostics.
Proficiency with DMS systems (CDK w/Smartt preferred )
Valid driver’s license and clean driving record.

Employer is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Job Type: Full-time

Pay: $180,000.00 - $250,000.00 per year

Benefits: