Resident Support /Intake Coordinator

Belmont Properties • Full-time • Cadiz, OH, US • 1m ago

Resident Support & Intake Coordinator

Belmont Properties is currently searching for a Resident Support and Intake Coordinator to serve as the central entry point for inbound resident calls and general inquiries.

Founded in 1987, we have a longstanding tradition of providing affordable housing without compromise. We are currently managing 52 properties across four states with dedication to both our residents and the communities we serve. Apply to join our team today!

What can we offer YOU?

Pay: Competitive hourly rate
Health, Dental and Vision Insurance
Free Life Insurance
Quarterly bonuses based on performance
Training and development opportunities

Schedule:

Full-time
Onsite or Hybrid (phone-based)

Qualifications:

Customer service or call-handling experience
Comfortable with systems and technology
Ability to stay calm under pressure
Strong communication skills
Housing experience is a plus but not required
Ability to follow scripts and boundaries

Responsibilities:

Answer inbound resident calls professionally
Identify the nature of each call quickly and calmly
Resolve common questions using approved scripts
Route issues to the correct department when required
Log calls and outcomes in the designated
Assist residents with RentCafe login issues, password resets and where to find forms, balances or messages
Instruct residents on how to submit work orders
Route emergency calls per defined protocol
Do not diagnose issues or promise timelines

Help us build stronger communities- Apply with a current resume today!

Benefits: