Service Manager

Thomas Autocenters • Full-time • Saint Clairsville, Ohio, United States • $80k - $125k / year • 3m ago

Overview
Join our dynamic automotive team as a Service Manager and lead the charge in delivering exceptional vehicle service experiences! In this vital role, you will oversee daily operations of the service department, ensuring efficient workflow, outstanding customer satisfaction, and profitable growth. Your expertise will drive team performance, uphold high standards of automotive repair, and foster a welcoming environment for customers and staff alike. If you thrive in fast-paced settings and possess a passion for automotive excellence, this is your opportunity to make a significant impact!

Responsibilities

Manage the entire service department, including scheduling, workflow coordination, and resource allocation to maximize efficiency.
Lead and motivate a team of service technicians and advisors, providing coaching, training, and performance feedback to ensure top-quality work.
Oversee vehicle diagnostics, repairs, and maintenance services such as oil changes, brake repairs, transmissions, alignments, suspension work, tire services, diesel engine repairs, shocks & struts, air brake systems, and auto body repairs.
Ensure all service work meets safety standards and manufacturer specifications while maintaining high levels of quality control.
Develop and implement upselling strategies to promote additional services and vehicle accessories that enhance customer satisfaction and dealership profitability.
Handle customer inquiries with professionalism and transparency; resolve complaints promptly to foster trust and loyalty.
Oversee auto estimating and service writing processes to accurately document repairs and communicate effectively with customers about their vehicle needs.
Manage cash handling procedures securely while maintaining accurate records of transactions.
Stay current with automotive industry trends, including new technologies such as automotive diagnostics tools and advanced repair techniques.

Skills

Proven dealership experience with a strong background in auto service management.
Extensive knowledge of automotive repair including transmissions, oil changes, brake systems, alignments, suspension components, tire services, diesel engines, shocks & struts, air brakes, and auto body repairs.
Hands-on mechanic experience coupled with automotive diagnostics expertise to understand complex vehicle issues thoroughly.
Exceptional customer service skills with the ability to communicate technical information clearly and professionally.
Proficiency in auto estimating software and service writing to streamline operations.
Demonstrated ability in sales techniques including upselling additional services or products effectively.
Strong mechanical knowledge across various vehicle systems combined with experience in auto body repair processes.
Ability to handle cash transactions accurately while maintaining detailed records.
Leadership qualities that inspire teamwork; excellent organizational skills; problem-solving mindset; adaptability to fast-changing environments. Embark on a rewarding career where your automotive expertise drives success! We’re committed to supporting your growth through ongoing training opportunities while fostering a vibrant team culture dedicated to excellence in vehicle care.

Pay: $80,000.00 - $125,000.00 per year

Benefits: