Inside phone car sales BDC Representative

Tasca Toyota of Boston • Full-time • Dorchester, Massachusetts, United States • $41.02k - $70k / year • 2w ago

Job Description

SUMMARY: Full openings for talented and outgoing individuals to join our internet sales department. You will create/schedule/confirm appointments; make outbound calls to generate business for the company and follow-up with showroom customers. You will handle communication (phone/text/email) to current, previous and prospective clients, report your progress and deliver exceptional customer service. Full training available. Great opportunity! Competitive hourly plus commissions and benefits!

DUTIES AND RESPONSIBILITIES:

Communicate effectively with customer website/Internet customers and prospects whether by phone, by e-mail, website chat and/or in person.
Assist customers in scheduling a visit to select a vehicle and offers sales support. Re-schedule missed appointments
Confirm customer appointments and follow up afterwards.
Understand the psychology of Internet customers and work with them accordingly to draw them into the store for proper vehicle demonstration.
Check e-mail frequently and respond to inquiries in a timely manner.
Deliver messages intended for other departments promptly.
Notify customers that their messages have been forwarded to the appropriate personnel for prompt attention.
Handle all Internet sales inquiries personally.
Research auto-buying services on the Internet and act as liaison with any services the dealership uses to promote its site or advertise.
Keep up to date with new products, features, accessories, etc. and their benefits to customers. Attend product and sales training as requested by manager.

Job Requirements:

Ability to multi-task
Willing to learn and be driven to achieve goals
Pleasant, engaging, professional phone manner
Strong PC and internet skills
Arrive to work on time
Maintain a professional appearance
Able to follow instructions and receive feedback from a supervisor
Interact effectively and professionally with co-workers to work as a team
Understand and follow company policy and procedures

Compensation:

Hourly pay plus competitive commission

Paid Training:

Yes

Management:

work directly under experienced sales manager

Job Type: Full-time

Pay: $41,017.00 - $70,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Customer service: 1 year (Required)

Work Location: In person

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