Service Manager

Virginia Maryland Tractor • Full-time • Richmond, Virginia, United States • $65k - $80k / year • 1m ago

Job Overview
We are seeking a dynamic and experienced Service Manager to lead our service department with enthusiasm and expertise. In this pivotal role, you will oversee daily operations, ensure top-tier customer satisfaction, and drive the profitability of our service offerings. Your leadership will inspire a team of skilled technicians and service advisors to deliver exceptional equipment repairs and maintenance, fostering a positive environment that promotes growth and excellence. If you thrive in a fast-paced setting, possess a passion for technology, and excel at building strong customer relationships, this is your opportunity to make a significant impact in our organization.

Responsibilities

Manage daily service department operations, including scheduling, workflow coordination, and quality control to maximize efficiency and customer satisfaction.
Lead, motivate, and develop a team of service technicians and advisors, ensuring high performance standards are met or exceeded.
Oversee vehicle diagnostics, repairs, and maintenance services such as oil changes, brake repairs, transmissions, tire services, diesel and electric engine repairs, air brake systems.
Implement upselling strategies by identifying additional service opportunities that meet customer needs while enhancing department revenue.
Maintain accurate auto estimating and service writing to ensure transparent communication with customers regarding repair costs and timelines.
Ensure compliance with safety regulations and maintain a clean, organized work environment.
Handle cash transactions accurately and oversee parts inventory management to optimize operational flow.
Foster excellent customer service by addressing concerns promptly and ensuring clients leave satisfied with their experience.
Stay current on automotive industry trends and technical advancements to support ongoing staff training and development.

Experience

Proven dealership experience with a strong background in auto service management is essential.
Extensive mechanic experience with hands-on knowledge of equipment diagnostics and repairs across various systems including transmissions, brakes, air brakes, diesel and electric engines, .
Demonstrated success in upselling additional services while maintaining integrity and customer trust.
Experience in software, service writing and reading systematics is highly preferred.
Strong understanding of equipment repair procedures such as oil changes, equipment estimating techniques, and maintenance protocols.
Excellent customer service skills combined with effective sales abilities to promote equipment services.
Knowledge of cash handling procedures along with the ability to manage parts inventory efficiently.
Join us as a Service Manager if you’re passionate about equipment excellence! Bring your leadership skills to an energetic team dedicated to delivering outstanding care while advancing your career in a rewarding environment that values your expertise every step of the way.

Pay: $65,000.00 - $80,000.00 per year

Benefits:

Relocation assistance

Work Location: In person

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