Service Advisor

Macdonald Motors, Inc • Full-time • Bridgton, ME, US • $50k - $100k / year • 1w ago

Company Overview
Macdonald Motors is a family-owned, three-generation dealership celebrating over 70 years of excellence in automotive sales and service. Specializing in Chrysler, Dodge, Jeep, and Ram vehicles, we are committed to providing top-tier customer experiences and fostering a positive work environment.

Job Summary
We are seeking an energetic and customer-focused Service Advisor to join our dynamic team. In this vital role, you will serve as the primary point of contact for customers bringing their vehicles in for service, ensuring a smooth and efficient experience. Your enthusiasm and automotive knowledge will help drive customer satisfaction, promote additional services, and support our dealership’s reputation for quality service.

Responsibilities

Greet customers warmly and listen attentively to understand their vehicle concerns and service needs
Explain repair procedures clearly and provide accurate auto estimates using dealership systems
Coordinate with technicians to prioritize repairs and communicate timelines effectively
Upsell recommended services such as oil changes, tire rotations, brake repairs, alignments, suspension work, transmissions, diesel engine repairs, shocks & struts, air brake systems, and auto body repairs
Manage service write-ups efficiently while maintaining detailed records of customer interactions and vehicle history
Handle cash transactions accurately and process payments securely
Follow up with customers post-service to ensure satisfaction and promote future business opportunities

Experience

Dealership experience or prior auto service management background preferred
Proven success in upselling automotive services and parts
Knowledge of automotive diagnostics, mechanical systems, and repair procedures including oil changes, brake repairs, alignments, suspensions, tire services, transmissions, diesel engines, shocks & struts, air brakes, and auto body work
Strong customer service skills with the ability to communicate technical information clearly
Experience with auto estimating software and service writing is highly desirable
Mechanical knowledge or mechanic experience is a plus for understanding vehicle issues thoroughly

Join us to be part of a vibrant team dedicated to delivering exceptional automotive care! Your enthusiasm for cars combined with your commitment to outstanding customer service will make a real difference in our dealership’s success.

Pay: $50,000.00 - $100,000.00 per year

Benefits: