Experienced Automotive Service Advisor

Premier GM Beatrice LLC • Full-time • Beatrice, NE, US • $45k - $50k / year • 8m ago

Service Advisors are the communication liaison between the Factory trained technician and the client for the needs of the vehicle. You will need to maintain a level of training from manufacturer, have the ability to work within a fast-paced environment and be self-motivated. You are responsible for efficient estimated turnaround time and client education about their maintenance and repair needs. You will be the face of the service drive and responsible for client interaction while visiting the service department. Other duties as assigned.

Consult with all clients on required and needed services in an interesting and

compelling way

Follow the Dealerships service drive process.

Be proficient at providing a proper out the door estimate for repairs in R.I.M.

format. Communicate proper time estimates to meet client needs.

Maintain high level of Customer Service Index

Prepare and complete all necessary paperwork, manage production and

efficiency of the repair of all vehicles

Must be solution oriented, have a positive attitude, have the ability to work

with others through influence with an attention to detail

Responsible for the overall client experience within the service department all

while occupying superior communication skills

Proactively greet all clients in a friendly and professional manner

Possess top level customer service skills, basic computer skills and possess

phone etiquette

Be able to follow directions and possess great listening skills.

Continually monitor shop productivity and flow

Properly document all required and necessary services as well as follow-up all

while retaining rapport within each interaction

Anything that your supervisor deems necessary for your specific dealership

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Shift:

Day shift

Work Days:

Monday to Friday
Rotating weekends

Work Location: In person

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