Automotive Service Advisor

Basil Family Dealerships • Full-time • Depew, New York State, United States • $85k - $135k / year • 2m ago

Why Join Joe Basil Chevrolet?

Great Pay & Benefits : We offer competitive pay and comprehensive benefits, including medical, dental, and vision insurance, 401(k) with company match, and paid time off.
Career Growth : We are committed to your professional development and offer opportunities for advancement within the company.
Work Environment : At Joe Basil Chevrolet, we value teamwork, integrity, and customer satisfaction. We strive to create a positive and supportive work culture.
Employee Discounts : Enjoy discounts on vehicle purchases, parts, and service.

If you’re ready to be part of a team that values your contributions, is committed to customer satisfaction, and offers growth opportunities, we’d love to meet you. Apply today and take the next step in your career with Joe Basil Chevrolet!

Joe Basil Chevrolet has been a trusted name in automotive sales and service for over 50 years. We pride ourselves on offering top-quality vehicles and exceptional customer service. As part of the Basil Family Dealerships, we have built a strong reputation for putting the customer first and delivering an outstanding experience. If you're passionate about cars and customer service, we invite you to join our team!

Job Title: Service Advisor
Location: Joe Basil Chevrolet, 5111 Transit Rd. Depew, NY 14043
Job Type: Full-Time
Salary: Competitive salary range of $85,000-$135,000 (based on experience)
Benefits: Health insurance, 401(k), paid time off, employee discounts, and more!

We are seeking a dedicated and customer-focused Service Advisor to join our growing team. The ideal candidate will serve as the liaison between customers and our service department, ensuring that all service needs are met with the highest level of professionalism and efficiency. If you have a strong knowledge of automotive repair, excellent communication skills, and a passion for delivering an outstanding customer experience, we want to hear from you!

What you'll do:

Greet customers and determine the nature of the service required.
Advise customers on vehicle maintenance and repair options.
Provide accurate estimates and ensure timely updates on repair progress.
Work closely with technicians to ensure repairs are completed correctly and in a timely manner.
Maintain a high level of customer satisfaction by addressing concerns and managing expectations.
Process customer transactions, including service charges, payments, and warranties.
Keep detailed records of customer interactions, services performed, and follow-ups.
Stay current on product knowledge and automotive trends.
Ensure that all service work is performed in accordance with dealership standards.

What we're looking for:

Previous experience as a Service Advisor in a dealership or in a similar automotive customer service role.
Strong understanding of automotive repair processes and service procedures.
Excellent communication and interpersonal skills.
Ability to manage multiple tasks in a fast-paced environment.
Strong problem-solving skills and a customer-first mindset.
A valid driver’s license with a clean driving record.
Knowledge of automotive industry tools and equipment.
Ability to work independently and as part of a team.