Automotive Service Director

West Memphis Dealership • Full-time • West Memphis, Arkansas, United States • $120k - $180k / year • 2m ago

Are you a results-driven leader ready to take a solid, established service department to the next level? We’re seeking a proven Service Director to drive profitability, customer satisfaction, and team performance at our dealership in West Memphis.

This is your chance to step into an existing high-potential operation under new ownership, implement your vision, and build on a strong foundation.

Why This Opportunity Stands Out:

Lead an established service and parts team in a high-traffic area near Metro Memphis TN, with loyal customer base
Competitive compensation: Base salary + aggressive performance bonuses (potential total earnings $120k–$180K depending on experience and results)
Full benefits including health insurance, paid time off, employee discounts, and more
Access to the latest tools, training, and factory incentives
Supportive ownership focused on growth, investment, and long-term success
Opportunity to shape department processes and culture in a dealership poised for expansion
Key Responsibilities:
Oversee all fixed operations (service, parts, and body shop if applicable) to maximize CSI scores, efficiency, and gross profit
Set and achieve departmental goals for labor sales, parts revenue, customer retention, and technician productivity
Hire, train, motivate, and develop a high-performing team of service advisors, technicians, dispatchers, and parts personnel
Manage daily workflow, RO processes, scheduling, quality control, and warranty administration
Analyze financials, control expenses, manage inventory, and ensure compliance
Drive customer loyalty through exceptional service experiences, follow-up programs, and relationship management
Collaborate closely with sales, finance, and ownership to support overall dealership performance and growth initiatives

If you’re passionate about Fixed Ops excellence and ready to make a real difference at an established store, apply now!

What We’re Looking For: 3+ years of progressive experience in automotive fixed operations management (Service Manager or Service Director preferred)

Strong track record of improving CSI, profitability, and team performance in a dealership environment
In-depth knowledge of service department processes, technician productivity, parts management, and RO efficiency
Excellent leadership, communication, and problem-solving skills
Hands-on, high-energy leader who leads by example and thrives in a fast-paced setting
Valid driver’s license and clean driving record

Pay: $120,000.00 - $180,000.00 per year

Benefits: