Luxury Automotive Service Consultant/Service Advisor

Vera Cadillac Buick GMC • Full-time • Pembroke Pines, Florida, United States • $50k - $150k / year • 1m ago

SUMMARY

The Service Advisor has the opportunity to interact with thousands of Guests to build loyalty by developing trust and ensuring confidence. This role requires someone who is passionate about taking care of the Customer and helping them turn an unpleasant event into a positive experience. This role requires juggling many Customers, priorities, communication and follow-up throughout the day, while demonstrating Vera's core values and philosophy.

What are the day-to-day responsibilities?

Setting, confirming and preparing for appointments with customers to expedite their service experience
Greeting customers in a timely and friendly manner
Determining vehicle needs based on customer information and a vehicle walk-around
Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
Producing repair orders for customers with full transparency including cost and time estimates
Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed
Creating a great vehicle delivery experience for the Customer
Following up with Customers to ensure satisfaction
Setting and achieving targeted sales goals
Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information
Providing an exceptional customer experience to drive loyalty

Requirements

High School diploma or equivalent
Proven ability to provide an exceptional customer experience
Ability to set and achieve targeted goals
Ability to thrive in a fast-paced environment with many priorities
Prior sales experience preferred but not required
Demonstrated communication and interpersonal skills
Organization and follow-up skills
Experience and desire to work with technology
Valid in-state driver’s license and have and maintain an acceptable, safe driving record