Automotive Service Manager

Confidential • Full-time • North Lauderdale, FL, US • $75k - $95k / year • 1w ago

Overview
Join our dynamic automotive team as an Automotive Service Manager, where you will lead our service department with energy, expertise, and a passion for delivering exceptional customer experiences. In this role, you will oversee daily operations, manage a talented team of technicians and service advisors, and ensure that every vehicle receives top-quality maintenance and repairs. Your leadership will drive customer satisfaction, boost service sales through upselling and effective communication, and uphold the highest standards of automotive service excellence. This is an exciting opportunity for a motivated professional eager to make a positive impact in a fast-paced environment.

Responsibilities

Lead and supervise the automotive service department, ensuring efficient workflow and high-quality service delivery
Manage daily operations including scheduling, parts ordering, and workflow coordination to maximize productivity
Oversee vehicle diagnostics, repairs, and maintenance including oil changes, brake repairs, transmissions, suspension work, tire services, alignments, shocks & struts, diesel engine repairs, air brake systems, and auto body repairs
Provide exceptional customer service by explaining repair needs clearly, offering recommendations for upselling additional services such as auto estimating and service writing
Monitor technician performance and provide coaching to enhance technical skills such as automotive diagnostics and mechanical knowledge
Handle cash transactions accurately while maintaining proper documentation and records
Promote a safety-conscious environment adhering to all safety protocols and industry standards

Qualifications

Proven dealership experience with a strong background in auto service management
Extensive knowledge of automotive repair including transmissions, oil changes, brake systems, alignments, suspensions, tire services, diesel engines, shocks & struts, air brakes, and auto body repair
Hands-on mechanic experience combined with expertise in automotive diagnostics and mechanical troubleshooting
Demonstrated ability in upselling services to increase revenue while maintaining customer trust
Excellent customer service skills with the ability to communicate technical information clearly to clients
Experience with auto estimating software and service writing processes
Strong leadership skills with the ability to motivate a team of technicians and service advisors
Valid knowledge of dealership operations including vehicle maintenance procedures and automobile sales processes

This role offers an energetic environment where your expertise will directly influence customer satisfaction and business growth. If you thrive in a fast-paced setting that values technical skill combined with leadership talent, we want to hear from you!

Pay: $75,000.00 - $95,000.00 per year

Benefits: