Service Advisor

Spitzer Autoworld • Full-time • Cleveland, Ohio, United States • 5d ago

Spitzer Buick GMC in Parma is looking for passionate team members who want to deliver a high level of service to our customers, while growing their career at a top regional employer. The Service Advisor is responsible for selling, identifying and documenting service, maintenance, and repair service for customers as well as being responsible for scheduling service to be performed.

While you take care of our customers, we will take care of you!

FULL-TIME BENEFITS:

Flexible work schedule - 5 day work week!
Ongoing training with Spitzer University
Opportunities for advancement - we love to promote from within the organization!
401K with a 5% employer match
Medical, dental, and vision insurance
Generous paid time off - 80 hours after 1 year of service
Paid uniforms, name badges and business cards
Employee assistance program
Voluntary benefits include: life insurance, short and long-term disability, accident coverage, hospital indemnity, company-paid life insurance with medical coverage and HSA with employer contribution

ESSENTIAL JOB FUNCTION AND RESPONSIBILITIES:

Works with customers and technicians to identify required maintenance
Performs road test of customer vehicles
Advises customers of necessary/suggested services
Offers additional services and repairs to customers
Computes cost of replacement parts and labor to restore vehicle to condition specified by customer
Estimates cost of mechanical, electrical, or other repairs
Enters itemized estimate on service order and explains estimate to customer
Schedules appointments with customer
Maintains CSI at or above designated standards
Meets dealership?s standards for repair/order production
Follows Safeguards rules and regulations
Other related duties as assigned