- 1-2 years of experience; experience in an automotive setting
- Confident, pleasant and professional phone voice
- Possess time management skills and be able to work independently
- Takes direction well
- Must be part of a TEAM
- High School diploma or GED equivalent
Automotive BDC Representative responsibilities:
- Generate appointments and quotes by means of proactive outbound prospecting and lead activity management
- Set appointments
- Listen and be attentive to customer needs and priorities in order to provide appropriate suggestions and guidance on our vehicle offerings
- Provide superior customer service and achieve highest degree of customer satisfaction
- Meet specified monthly targets and goals
- Direct customers to product information resources, including those available on the internet
- Check email frequently and respond to inquiries immediately
- Deliver inquiries/ messages intended for other personnel and departments promptly
- Contribute to the overall success of the dealership by working with customers, sales team and management
Automotive BDC Representative Preferred Skills and Experience:
- Prior customer relations and BDC experience preferred
- Excellent customer relationship skills
- Self-starter, motivated and success driven
- Confident, positive and high energy presence
- Strong Communication skills
