A well-established dealership in the Charlotte area is seeking a motivated and organized Automotive Business Development Center Manager to lead the BDC efforts at our busy dealership. If you enjoy building strong customer connections, helping a team succeed, and creating smooth processes that keep things running efficiently, this could be the perfect next step in your career.
In this role, you’ll be driving daily operations, managing the BDC team, and driving growth through effective communication, lead management, and customer service strategies. The ideal candidate will have proven BDC experience, a solid understanding of CRM systems, and a passion for delivering exceptional customer experiences. It’s a great opportunity for someone who’s confident in their communication skills, enjoys problem-solving, and is ready to take ownership of a growing department.
Benefits:
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$120,000 - $130,000+ a year
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Medical, Dental, Vision, and Life Insurance
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Short and Long-term Disability Insurance
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401(k) Plan with Company Match
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Flexible Spending Account
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Paid time off
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Employee discounts
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Advancement within the group
Responsibilities - BDC Manager:
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Lead and coach the BDC team to improve customer engagement, appointment setting, and conversion rates
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Coordinate with sales, marketing, and management to align lead strategies and drive performance
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Manage all inbound/outbound communications across phone, internet, and chat platforms
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Ensure prompt, professional responses to all leads while maintaining high service standards
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Monitor KPIs, optimize lead handling strategies, and improve appointment show rates
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Oversee CRM usage for accurate lead tracking, pipeline management, and reporting
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Train and develop staff to enhance performance and customer communication
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Provide regular performance reports to dealership leadership
Qualifications/Requirements:
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Leadership experience
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Knowledge of CRM systems
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3+ years of Automotive BDC experience required; BDC Management experience preferred
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Proficient in Eleads
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Expertise in training on objection handling, lead follow-up, and appointment scheduling
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Ability to motivate and train a high-performance sales team
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Strong organizational and analytical skills to track department performance
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Valid driver’s license with a clean driving record
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Must pass pre-employment screening
We are an Equal Opportunity Employer.
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.
