Service Advisor

Port Jervis Auto Mall - Chrysler Jeep Dodge Ram • Full-time • Port Jervis, NY, US • $65k - $85k / year • 2m ago

Port Jervis Auto Mall (Chrysler Dodge Jeep Ram) is seeking an experienced Service Advisor to join our growing team. We are looking for a customer-focused professional who can manage service workflow efficiently while delivering an exceptional experience.

What You’ll Do:

Greet customers promptly and professionally in the service drive
Accurately write and manage repair orders for customer pay, warranty, and internal work
Clearly communicate recommended services and obtain customer authorization for repairs
Work with manufacturer systems and third-party warranty companies to secure approvals
Coordinate with technicians to ensure timely and accurate completion of repairs
Keep customers informed throughout the service process
Ensure all documentation and paperwork is completed correctly and efficiently
Manage multiple repair orders while maintaining strong attention to detail and time sensitivity

What We’re Looking For:

Prior experience as a Service Advisor (automotive dealership experience required)
Strong communication and customer service skills
Ability to multitask in a fast-paced environment
High level of organization and attention to detail
Understanding of warranty processes and repair order documentation
A sense of urgency and commitment to delivering a high-quality customer experience

Preferred Experience:

CDK experience
XTime experience
Chrysler Dodge Jeep Ram (CDJR) experience

If you are an experienced Service Advisor looking to join a team that values efficiency, professionalism, and customer satisfaction, we encourage you to apply.

Pay: $65,000.00 - $85,000.00 per year

Benefits: