Job Description:
Lexus of Manchester is looking for a strong Service Manager to lead our fixed operations team.
This role is responsible for driving customer pay growth, team performance, and operational discipline. If you can lead people, hold standards, and improve results, this is a great opportunity. We are only looking for candidates that have a proven track record in fostering a team-first & family-friendly work environment that creates a warm atmosphere for all employees & customers.
Compensation
$135,000 – $175,000+ per year (salary + performance bonus)
What You’ll Do
- Lead and develop service advisors and technicians
- Drive CP hours/RO, ELR, and overall service gross
- Ensure consistent use of Xtime (inspections, ASRs, media) Improve inspection %, ASR %, and close rate
- Manage daily workflow, scheduling, and shop efficiency Maintain high CSI and customer retention
- Control expenses and drive fixed absorption
What We Offer
- Competitive compensation plan
- Full benefits (medical, dental, vision, 401k)
- Opportunity to grow within Kaplan Auto Group
What We’re Looking For
- Proven experience as a Service Manager or strong Assistant ready to step up
- Strong leadership and accountability
- Process-driven with a focus on KPIs and results
- Experience with Xtime and dealership operations preferred
- Ability to coach, develop, and hold a team accountable
Apply today!
Pay: $150,000.00 - $175,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
