Job Overview
We are seeking an energetic and detail-oriented Automotive Service Advisor / Writer to join our Import Manufacture Brand dynamic team. In this pivotal role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. Your enthusiasm for automotive technology and exceptional customer service skills will drive customer satisfaction and foster long-term relationships. You will expertly communicate vehicle issues, recommend necessary repairs, and ensure a smooth flow of service operations. This position offers an exciting opportunity for individuals passionate about automotive diagnostics, repair, and sales to thrive in a fast-paced environment.
Responsibilities:
- Manage service orders and ensure a smooth workflow within the Service Lane.
- Deliver prompt, courteous, and effective service to all customers.
- Take ownership of the customer experience by going above and beyond to leave a lasting positive impression.
- Provide concierge-level support for all inquiries, whether in person or over the phone, ensuring no customer is mishandled.
- Maximize the daily utilization of technicians' time by ensuring it is consistently allocated to service customers.
- Efficiently assign work to technicians based on skills and availability.
- Address technical questions related to vehicle issues, warranties, services, and repairs.
- Maintain the Customer Success Index at or above company expectations.
- Assist in diagnosing vehicle problems and manage the ordering of necessary parts and tools.
- Oversee warranty claims administration and provide training and supervision for the service department team.
- Encourage adherence to relevant laws and regulations.
- Foster a positive work environment by building strong relationships with factory representatives and promoting employee collaboration.
Experience
- Proven Import Manufacture dealership experience or background in auto service management is highly preferred
- Minimum of one year of Service Writing experience in a Manufacture Brand Dealership.
- Experience with automotive diagnostics and repair procedures such as oil changes, wheel alignments, suspension work, tire service and brake repairs
- Excellent customer service skills with the ability to communicate technical information clearly to clients
- Familiarity with auto estimating software and sales techniques to promote additional services effectively
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Type: Full-time
Pay: $75,000.00 - $125,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
