Dealership Service Manager/Director

Confidential • Full-time • Orange, California, United States • $150k - $250k / year • 2m ago

A well‑established and rapidly growing automotive dealership group in the Orange County area is seeking an experienced Automotive Service Manager or Director to join our leadership team.

We offer a collaborative work environment, strong support systems, competitive benefits, and opportunities for continued professional development. If you're ready to take the next step in your career, apply today or refer a qualified professional who may be a great fit.

Responsibilities:

Hire, train, develop and motivate the service department staff and monitor their performance.
Forecast goals and objectives for the department and ensure they are met.
Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
Ensure all repair procedures are performed in strict compliance with Manufacturer warranty policies and guidelines
Oversees and enforces processes and protocols for both dealership and OEM partners
Maintains compliance with manufactures warranty repair procedures
Maintain daily sales and production records as required by dealership management.
Develop and monitor budgets for the service department and keep dealership management informed of variances.
Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
Establish and maintain good working relationships with customers to encourage repeat and referral business.
Handle customer complaints tactfully, promptly, and with concern for the customer.
Establish promotional service prices.
Ensure proper repair techniques are being used.
Schedule training as necessary to properly repair and service vehicles.
Stay up to date on product changes and new products.
Ensure that all necessary shop equipment is in proper and safe working condition.
Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
Other duties may be assigned by management.
Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.