Service BDC Representative

West Metro Buick GMC • Full-time • Monticello, MN, US • $20 - $24 / hour • 1m ago

Overview
We are looking for a motivated, outgoing individual for a Service BDC Representative position. This role is a great opportunity to grow and set yourself up for a career in the automotive repair business. West Metro is planning a service center expansion, and multiple new positions will be opening upon project completion. Join a fast-paced team at the #1 volume and #1 rated Buick GMC dealership in Minnesota!

Responsibilities

Answer incoming customer phone calls to set service appointments
Cross-train as an express service advisor
Coordinate accessory installation appointments
Complete outbound customer phone call, text, and email communication as needed
Assist with general administrative duties
Assist with completing the vehicle check-in process

Experience

Familiarity with CRM software is preferred
Previous customer service experience is preferred
Excellent communication skills
Demonstrated ability to handle outbound calls professionally while maintaining high levels of customer service

What We Offer