Regional Parts / Service Manager - CE

Kia Motors America • Full-time • Downers Grove, Illinois, United States • $135.50k - $189.80k / year • 4m ago

At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and paid time off. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.

Status

Exempt

General Summary

The primary purpose of this position is to enthusiastically lead the region’s efforts toward attainment of regional objectives for Customer Satisfaction, Parts & Accessory sales, Warranty cost control, Service owner retention, parts inventory management, training, and other activities which support the sale of Kia products. Their role includes development and implementation of business plans, overseeing the utilization of Corporate programs, and guiding, developing, motivating and overseeing the effective performance of District Parts and Service Managers (DPSM), their respective dealers, and any other assigned employees.

Essential Duties and Responsibilities

Priority: 1st - 35%

Customer Satisfaction - Assist in the design, implementation, and execution of Regional after sales activities to support customer satisfaction improvement.

Priority: 2nd - 20%

Parts & Accessories Sales - Design and/or implement Regional and Corporate fixed operations marketing and after sale support programs to contribute toward achievement of parts and accessory sales objectives.

Priority: 3rd - 20%

Warranty Expense Management – Oversee DPSM activities related to the monitoring of dealer Warranty Expense, ensuring compliance with policies & procedures, and implementation of corrective actions where necessary.

Priority: 4th - 15%

Service Owner Retention - Assist in the design, implementation, and execution of Regional after sales activities (i.e. dealer process improvements and marketing efforts) to support Service Owner Loyalty improvement.

Priority: 5th - 10%

Dealer Parts Inventory Management - Oversee DPSM activities related to the effective implementation and utilization of Dealer parts inventory management tools to enhance the quality of Dealer parts inventories.

Qualifications/Education

Bachelor’s degree or equivalent work experience and demonstrated skill are required
Master’s Degree preferred
Technical Certificates a plus

Job Requirement

Overall Experience:

6 to 8 years automotive experience, preferably in both retail and automotive manufacturer/distributors

Directly Related Experience:

Wholesale (at the OE level) and retail (at dealership level) experience desirable

Specialized Skills and Knowledge Required

Demonstrated evidence of retailer operations and business, either formal education or automotive related experience.
Demonstrated ability to negotiate and resolve retailer and customer issues, consistent with Kia policies/procedures.
Advanced PC skills in a Windows environment (Excel, Word, and PowerPoint) required.
PC skills including Microsoft Word, Excel, Power Point.
Must have excellent verbal and written communication skills.

Competencies

Care for People
Chase Excellence Every Day
Dare to Push Boundaries
Empower People to Act
Move Further Together

Pay Range

$135,501.00 ~$189,796.00

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law. KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices. The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.

Disclaimer: The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.